Overview: Flourish are recruiting for a Head of Customer Success in central london in the tech sector, with a focus on data. The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. They focus on putting the strategy in place to ensure we have the best model to work with customers. Their responsibilities include managing and mentoring the Growth team, as well as the Core teams and their managers. They are responsible to develop the engagement model, practices and processes, to ensure our business continues its growth journey. Responsibilities: Create and own the strategic plan for Growth and Core segments Responsible for the ARR growth of the Growth and Core customer segments in line with company targets Managing, mentoring, and leading the Growth team, ensuring they provide high-quality service and meet their individual goals Manage, mentor, and grow the Core team managers Hiring, onboarding and training new team members, as well as organising ongoing training, ensuring all formal training is adopted and used Ensuring a clean and accurate, up-to-date pipeline of opportunities, demonstrating a high conversion and closing rate Providing feedback to SLT on team performance, abilities and areas for improvement, as well as product and commercial trends, and customer patterns of behaviour Collaborating with marketing, product, and finance teams to drive overall business growth and achieve company objectives. Skills: Proven track record of success in Customer Success and Account Management. Strong commercial acumen and the ability to develop strategic business plans Experience in management and second line management Proficiency in managing a sales pipeline and CRM systems like Salesforce A developed ability to correctly and effectively manage a team’s sales pipeline and forecast with confidence and accuracy Exceptional communication, presentation, negotiation, and interpersonal skills Strong ability to build and maintain relationships with clients, partners, and internal stakeholders Experience in delivering performance reviews and regular one to ones with all team members to improve their sales performance. Knowledge: Advanced knowledge of Salesforce Advanced knowledge of sales methodologies Knowledge of software industry Behaviours Motivated and driven to achieve excellence Results focused Builds strong relationships and trust in the team, leading by example Comfortable giving direction and feedback both to direct reports and management Proactively finds resources to improve management, sales and product knowledge and skills Escalates feedback from team members, or feedback on team members’ performance, to management as appropriate