IT Support Analyst Mon-Fri onsite in Debden IG10Salary + pension scheme + healthFree onsite gym & parkingOffices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time.CompanyEstablished in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.What are they looking for?Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice.Main Duties and Responsibilities:User Support & Service DeskTo be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service DeskTo provide IT support & preventative maintenance for all end user hardware and softwareTo update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional mannerEnsure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operationsIdentity & Account ManagementCreate, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes.Manage Microsoft 365 licence assignments and group membershipsSupport onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioningAssist with multi-factor authentication (MFA) enrolment and account recoveryInfrastructure & SystemsEnsure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to dateResolve complex hardware / software problems including printing issuesExperience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS IntuneTo take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problemsAssist their Cyber security team with security policies and processes Documentation & ProcessMaintain accurate IT asset records and contribute to their internal IT knowledge baseDocument support procedures, common fixes, and configuration guidesAssist with IT project tasks as directed by their Head of ITAssist with vendor selection on new products and services relating to IT systems and servicesParticipate in out of hours remote support rota at weekends and bank holidays Skills & Experience:EssentialExperience with Microsoft Intune / Endpoint Manager for device managementExperience with Microsoft Teams administration and/or SharePoint OnlineFamiliarity with IT ticketing systems (Jira Service Management or similar)Experience with Azure Active Directory / Entra ID user and group managementUnderstanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)DesirableFamiliarity with hardware firewalls (Cisco, SonicWALL, etc)Microsoft, ITIL, CompTIA A+, Certifications desirableAzure infrastructure and Hyper-V experience Other StuffWorking within a newly refurbished dedicated office space with free onsite employee gymAccess to a large breakout space with comfortable seating, pool table and arcade gamesFree on-site parkingCentral Line Train station within one-minute walk with quick access to Central LondonClose road links to M11/M25/A406/A12 and LondonSocial eventsPension SchemeHealthshield (health cash back scheme and counselling services)28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)Eye Test / Glasses reimbursement schemeVarious team and personal reward incentivesNB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time.NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment