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Senior Project Manager
Reporting to: Head of Operations
Location: Reading
Salary: £55K - £60K (DOE) + benefits
Role Purpose
We are seeking a dynamic and experienced Senior Project Manager who can both lead and develop a high-performing project management function and personally deliver complex, customer-facing projects. This hybrid role combines the leadership and strategic responsibilities of managing a project management team with the hands-on accountability of delivering high-quality projects to our clients.
You will be responsible for ensuring all projects are delivered to agreed quality standards, within budget, and on schedule — while also driving process improvements, mentoring project managers, and managing the overall project portfolio.
Key Responsibilities
Leadership & Department Management
* Lead, coach, and develop the Project Services team, fostering a high-performance, customer-first culture.
* Define, implement, and maintain core project management methodology, tools, and standards.
* Manage portfolio planning, resource allocation, and performance monitoring across the project department.
* Work with senior leadership to develop the Project Services strategy and ensure it aligns with organisational goals.
* Support bids and proposals with resource planning, estimates, and delivery input.
Customer-Facing Project Delivery
* Act as the Single Point of Contact (SPOC) for customers and internal stakeholders on assigned projects.
* Manage projects from inception to completion, ensuring deliverables meet agreed scope, quality, time, and budget.
* Produce and maintain essential project documentation (PID, schedules, cost trackers, risk logs, change control records).
* Apply strong scope management and change control to prevent scope creep.
* Lead customer meetings, presentations, and service/project reviews.
* Ensure accurate, timely invoicing and financial reporting for assigned projects.
Governance & Process Improvement
* Ensure project governance is followed, with regular status reporting to customers and internal boards.
* Identify and drive improvements to project processes, systems, and reporting tools.
* Proactively manage project risks and escalations, ensuring resolution and customer satisfaction.
* Analyse progress and cost reports, ensuring accuracy and completeness of data.
Skills & Experience Required
* 5+ years proven experience in leading a project function and delivering complex IT infrastructure or service transition projects.
* Strong track record in customer-facing project management, with budgets up to £1M+.
* Experienced in managing multi-site, offshore, and distributed teams.
* Prince2 Practitioner, PMI, or equivalent certification (ITIL Foundation desirable).
* Excellent leadership, coaching, stakeholder engagement, and communication skills.
* Commercial acumen with strong financial and resource management skills.
* Experienced in IT outsourcing, hardware deployment, service transitions, and technical project delivery.
* Skilled in MS Project, O365, and project management tools.
Why Join Us?
This role offers the unique opportunity to shape and lead a project management function while staying close to delivery, giving you the best of strategic leadership and hands-on customer engagement. If you thrive on variety, enjoy building teams, and have a passion for delivering exceptional results, we want to hear from you.
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team. We offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages thousands of tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving industries.
We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited.
Our vision aims to exceed expectations and delight customers every time, and our values are integral to the way we work together.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.
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