Service Manager Package
* 25 days annual leave + Bank Holidays
* Company pension scheme
* Employee referral programme
* Working pattern and applicable rotas
* Annual bonus potential
* Company car
* Manufacturers training
* Harwoods Academy
Job Purpose
Department/Business/Location:
Reports To: Aftersales Manager
Direct Reports: Service Advisors, Service Administrators, Technicians
PLEASE NOTE: THIS ROLE IS RESPONSIBLE FOR ASTON MARTIN & HARWOODS OF SUSSEX OPERATIONS. IT WILL TEMPORARILY BE BASED AT OUR HARWOODS SUSSEX SITE IN PULBOROUGH (RH20 1AR) UNTIL DECEMBER 2025.
Fuel allowance available.
Key Responsibilities
This Job Description is not contractual, and the content may be updated at any time.
* Managing the service and repair of vehicles in a timely manner and to brand standards to hit NPS and Sales Targets
* Service check-in, progress, and handover process for all visiting customers
* Customer complaint resolution and NPS return review
* A team atmosphere pervades throughout the department
Accountabilities
* Managing the service and repair of vehicles in a timely manner and to brand standards to hit NPS and Sales Targets
* Service check-in, progress, and handover process for all visiting customers
* Customer complaint resolution and NPS return review
* A team atmosphere pervades throughout the department
* Diary controls and allocation between teams
* Pre-Call and NPS call controls and reporting
* Manage absence of Non-Technical Team ensuring cover to an agreed level is met
* Assist with the performance management and motivation of the team
* Deal with all Credit Control queries
* Full WIP & Cash Debt controls
* Loan car fleet management, condition, and safety standards
* Effective use of department Pinnacle system and standards
Skills & Requirements
* Demonstrable motor trade service manager, supervisor, or workshop controller experience
* Computer Literate with experience in learning new systems
* Excellent verbal and nonverbal communicator
* Evidence of delivering against manufacturer CSI targets
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement:
* We treasure our people and our customers
* We challenge ourselves to grow & improve
* We grab responsibility
* We run in the same direction as one team
* We inject energy and fun into our work
We are a top 30 automotive dealer group, ranked by annual turnover on AM100, representing brands including Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN.
We operate across 5 counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods offers industry-leading people development programs, including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition.
After continued growth, we now employ circa 1,100 colleagues across approximately 28 state-of-the-art facilities.
We demand the best for our colleagues and customers and look forward to your application at recruitment@harwoods.co.uk.
Benefits
* Company Pension
* Employee Referral Scheme
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