Job Description
Salary dependent on experience: £28-32k + bonus
Care Scheduling & Coordination
1. Schedule live-in care professionals to clients, ensuring continuity of care and appropriate skill matching
2. Manage rotas, start dates, handovers, and cover arrangements
3. Act as a point of contact for care professionals regarding placements and logistics
4. Liaise with clients or families as needed regarding scheduling changes
Compliance & Personnel Records
5. Maintain accurate and compliant personnel files for all Live-in care professionals
6. Ensure all required documentation is in place and up to date (e.g. right to work, DBS, references, training records)
7. Track renewal dates and follow up on expiring documents
8. Support audits and inspections by ensuring records are well organised and inspection-ready
Recruitment Support & Screening
9. Carry out initial screening of candidates, including CV review and telephone/video pre-screening
10. Coordinate interviews and onboarding steps
11. Communicate clearly with candidates throughout the early recruitment process
12. Support the onboarding of successful candidates into compliant personnel files
General Office Administration
13. Process care professional expenses and ensure timely submission for payroll
14. Maintain basic office records and trackers
15. Manage small but important touches such as birthday cards and team communications
16. Provide general administrative support to the management team as required
Qualifications
Skills & Experience
17. Strong organisational skills with excellent attention to detail
18. Confident using spreadsheets, databases, and standard office software
19. Clear and professional communication skills (written and verbal)
20. Ability to juggle multiple priorities in a fast-moving environment
21. Comfortable handling sensitive and confidential information
22. Experience in care, healthcare, recruitment, or compliance administration is highly desirable
Personal Attributes
23. Calm, reliable, and methodical
24. Friendly and professional when dealing with care professionals and clients
25. Proactive and able to work independently
26. Genuinely enjoys helping people and keeping things organised
Additional Information
What We Offer
27. A supportive and friendly working environment
28. A role that makes a real difference to clients and care professionals
29. Training and development opportunities
30. Stakeholder pension, employee assistance programme,