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Bid and customer on-boarding manager

Swindon
Smiths News
Manager
Posted: 17 December
Offer description

About the role

Bid Management & Proposals

1. Lead coordination of public and private sector RFPs, ITTs, and client proposals across the final mile vertical.
2. Ensure submissions are balanced, compliant, and transparent, representing Smiths News with integrity and fairness.
3. Apply creative and analytical thinking to develop compelling, high-scoring proposals that clearly articulate our value proposition.
4. Maintain a central repository of bid content, case studies, policies, and pricing templates.
5. Collaborate openly across teams to gather accurate input and promote a shared sense of ownership in every submission.

Client Onboarding & Implementation

6. Act as the primary coordinator during onboarding and mobilisation phases for new clients.
7. Track progress against agreed milestones, ensuring operational readiness, commercial accuracy, and smooth transition to BAU.
8. Communicate clearly and empathetically with all stakeholders, building long-term, trusted relationships.
9. Encourage collaboration between departments, fostering a psychologically safe environment where feedback is welcomed.
10. Facilitate post-implementation reviews to identify lessons learned and share improvements across the business.

Process & Governance

11. Maintain documentation, visibility, and reporting for all bid and onboarding activity.
12. Ensure internal approvals and sign-offs (commercial, financial, legal, and risk) are followed consistently and transparently.
13. Actively seek feedback from colleagues and clients to refine processes and increase efficiency.
14. Drive innovation by introducing smarter, more effective ways to structure proposals and deliver onboarding projects.

What we can offer you

Not only do we offer free onsite parking, 4x salary life assurance and 5% match pension but you’ll also have access to:

15. £5,688 per annum car allowance
16. Company bonus
17. Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
18. 25 days holiday plus holiday buy scheme
19. 24/7 E-Learning modules, Training and Development opportunities
20. Sharesave Scheme, Cycle to work schemes, Health cash plan
21. Private medical insurance
22. Colleague Assistance Programme & Colleague referral scheme

About you

Experience

23. Proven experience in bid management, tender coordination, or project management within logistics, supply chain, or related B2B sectors.
24. Exposure to public sector frameworks and an understanding of compliance and scoring mechanisms.
25. Excellent written and verbal communication skills with the ability to craft persuasive proposals.
26. Strong commercial awareness with an understanding of pricing structures, margin tracking, and cost-to-serve models.
27. Comfortable working cross-functionally with senior stakeholders across Finance, Legal, IT, and Operations.
28. Highly organised, structured, and proactive — capable of managing multiple priorities simultaneously.

Skills

29. Detail-oriented and quality-driven, with pride in accuracy and presentation.
30. Calm under pressure with a focus on delivery and problem-solving.
31. Collaborative team player, building trust across departments.
32. Professional and resilient in managing competing demands and deadlines.
33. Adaptable, with a continuous improvement mindset.

Attributes

34. Collaboration and Stakeholder Relationships
35. Partners closely with Business Development to align bid activity with strategic growth objectives.
36. Works alongside Finance, Legal, and IT to ensure governance and commercial integrity.
37. Supports Operations in mobilising new business efficiently and compliantly.
38. Provides visibility of pipeline and onboarding progress to senior leadership teams.


Additional Information

This is a national role, requiring flexibility to work across the Smiths News estate and occasional travel to customer locations. The role requires flexibility in working hours to accommodate bid deadlines, client requirements, and time-sensitive submissions. You’ll regularly engage with clients, operations, finance, and the Strategy & Final Mile Vertical team to ensure seamless service delivery and continuous improvement.

Please note: you must have the right to work in the UK to be considered for this position.

A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.

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