Do you want to help power your career and be part of an evolving energy industry? n exciting opportunity has arisen for an enthusiastic Service Delivery Managert
o join our IS Service Delivery Team.
he energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team.
his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies.
dditionally, the IT Service Delivery Manager is responsible for onboarding subsidiary IT services and processes into the IT managed environment. long with a competitive salary between £40K - £45K and performance-based bonus
•
Enrolment into our pension scheme •
25 days holiday•
Professional development and training opportunities•
S upplier Management: O versee third-party suppliers to ensure they meet service level agreements (SLAs) and deliver high-quality IT services.•
W ork closely with the cyber security team to ensure all IT services are secure and compliant with corporate policies.•
E ngage with business units to understand their IT needs and ensure services align with strategic goals.•
M anage the onboarding of IT services and processes, ensuring they integrate smoothly into the existing corporate framework.•
P erformance Monitoring: M onitor and report on the performance of IT services, identifying areas for improvement and implementing necessary changes.•
I ncident Management: TIL V4 Foundation or equivalent experience
Bachelor’s degree in Computer Science, Information Technology, or a related field.•
Proven experience in IT service delivery management, preferably in a multi-subsidiary environment.•
xperience with IT Service Management software, specifically Service Now.
com/careers to find out more about this and other career opportunities.
pplicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.]]