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What You Will Do
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role – prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.
What We Offer
* Competitive Compensation
* Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
* Training Opportunities: On-the-job and cross-training with excellent resources
* Collaborative Environment: Supportive team culture and business resource groups
* Career Development: Long-term growth and professional support
Your Responsibilities Will Include
* Coordinating maintenance, servicing, and remedial work schedules
* Creating and managing workpacks and documentation
* Supporting engineers with planning and communication
* Liaising with the customer on schedules and requirements
* Maintaining accurate reports, records, and inspection data
* Supporting health and safety admin and audits
* Participating in audits and improvement initiatives
* Support field operations as and when required please
How You Will Do It
* Use Microsoft Office to manage schedules and reports
* Liaise daily with engineers and the customer
* Brief engineers on weekly priorities
* Maintain service, safety, and training records
* Join team briefings and internal improvement efforts
* Act as the key admin point of contact on site
* Pass enhanced vetting for a high-security site
What We Look For
Required:
* Strong admin and organisational skills
* Experience in a service-focused business
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Independent and team-working skills
* Good communication and professionalism
* Willingness to learn fire suppression systems
Preferred:
* Experience coordinating work on industrial/safety-critical sites
* Awareness of health and safety or compliance processes
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