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Job Title: Account Manager – Client Retention & Relationship Management
Location: Carnforth, Lancashire
Salary: £30,000 – £35,000 per annum, plus performance-related bonuses
Contract Type: Full-time or Term-time (Flexible Hours Available)
About the Company
A well-established, family-run SME based near Carnforth is seeking a proactive and relationship-driven Account Manager. The company operates within the creative education sector, supplying high-quality art and educational materials to schools, colleges and universities across the UK. Known for its personalised approach and dedication to supporting creativity in learning, the business offers a collaborative and supportive working environment in a scenic rural location.
The Role
This position focuses on client retention and relationship management, with a strong emphasis on re-engaging lapsed clients and maintaining high levels of service for existing accounts. The successful candidate will play a pivotal role in identifying reasons behind reduced client activity, resolving concerns, and ensuring continued satisfaction. Working closely with internal teams, the Account Manager will help drive long-term client engagement and business growth.
Key Responsibilities
* Reconnect with lapsed clients and maintain regular contact with existing accounts
* Identify and analyse changes in client engagement or spending behaviour
* Address and resolve client concerns promptly and professionally
* Maintain accurate records of all client interactions in the CRM system
* Collaborate with internal departments to deliver excellent service
* Provide insights on client retention trends and suggest strategies for improvement
Requirements
* Proven experience in account management, customer success, or a similar client-facing role
* Strong communication and interpersonal skills
* Calm under pressure and focused on solutions
* Proficient in using CRM systems and working with client data
* Organised, commercially aware, and proactive
* Team-oriented with a high level of initiative and empathy
* Salary of £30,000–£35,000 per annum
* Performance-based bonus scheme
* Flexibility for both full-time and term-time working arrangements
* Working hours between 8am and 4pm to suit individual schedules
* On-site free parking at a safe and picturesque rural location
* Inclusive and friendly work culture within a dedicated family-run business
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