Customer Service Support Advisor
People Solutions are urgently recruiting for a
Customer Service Support Advisor
to join our client's depots in
Motherwell .
This is a fantastic opportunity to play a key role in the link between Customer Service and Operations, supporting parcel resolution and ensuring smooth day-to-day communication.
Shifts:
Rota cover required Sunday - Thursday and Tuesday - Saturday (five days per week)
10am - 6.30pm (shift times to be confirmed)
Rates of Pay:
£12.50 per hour
Benefits:
Your benefits as a Customer Service Support Advisor will be:
Weekly pay
Competitive hourly rates
Structured rota and guaranteed hours
Opportunity to build a career within Operations and Customer Service
Day-to-day duties:
Your duties a Customer Service Support Advisor will include (but not be limited to):
Acting as the link between Customer Service (CS) and Operations, managing CEO/CS queries efficiently
Working with Operations teams to locate and resolve parcel issues quickly
Providing daily depot status updates, including Situation Reports (Sit Reps) for CSS to share with Merchants and consumers
Supporting Operations communications on flagged issues (e.g. APM, Store, and 2Door locations)
Undertaking other item resolution tasks as directed by the Depot Manager
Ensuring accurate and timely communication with both internal teams and external stakeholders
Essential skills:
To be successful as a Customer Service Support Advisor you require:
Previous experience in customer service and/or administration
Strong communication and interpersonal skills
Excellent problem-solving ability with a proactive approach
Good attention to detail and accuracy in reporting
Reliability, punctuality, and the ability to work well under pressure
Confidence working across both CS and Operations functions
Desirable experience:
Previous experience within logistics, delivery, or depot environments
Familiarity with reporting tools or internal comms platforms
Training:
Full training will be provided, with ongoing support throughout
Contact:
If you are ready to take on this exciting opportunity as aCustomer Service Support Advisor, apply today by clicking the link below or contact our recruitment team to find out more
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
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