Job Details
Role: Rent Account Manager
Contract Type: Fixed‑term contract/secondment opportunity for 6 months
Working Hours: 37 hours per week, Monday – Friday between 8:30am and 5:00pm
Worker Type: Hybrid
Salary: Grade F – £32,597 per annum (Level 1) rising to £35,412 per annum (Level 4)
Location: Harvey Road, NG8 3BB
About the Role
As a Rent Account Manager within Nottingham City Council's Rent Team, you will play a key role in delivering a fair, supportive and customer‑focused housing income service. You will work proactively with tenants to maximise rental income, offering clear advice on rent responsibilities, arrears management and welfare benefits. Building strong, trust‑based relationships, you will support tenants to sustain their tenancies, including those who may be vulnerable or require additional assistance, and will work closely with specialist agencies when needed.
In this role you will manage both current and former rent accounts, agree realistic repayment plans, maintain accurate case records and take appropriate action in line with policy, which may include serving notices or supporting legal processes. You will collaborate with colleagues across Housing Benefits, Social Services and partner organisations to develop effective solutions to arrears issues. You will also contribute to service improvement by analysing performance data, preparing reports, sharing good practice and helping shape the ongoing development of the Rent Service.
About You
The ideal candidate will have:
1. Experience of working in a housing environment – unfortunately we are unable to consider any candidates who do not have experience of working in a housing environment.
2. Experience in rent collection and pursuing rent arrears including a working knowledge of legal procedures related to rent arrears and other debt recovery, with the ability to act as an expert resource on rent‑related matters for the Nottingham City Council Housing Services.
3. Thorough working knowledge and understanding of the legal, statutory and any other relevant provision governing housing with demonstrable experience in providing advice and support to tenants to sustain tenancies.
4. Working knowledge of legal procedures related to rent arrears and debt recovery, with the ability to ensure all legal, statutory, and other relevant provisions affecting the service area are strictly observed.
5. Experience of working collaboratively with internal and external partners, such as Housing Benefits, DWP, Social Services, and voluntary agencies, to resolve rent arrears and tenancy issues.
6. Ability to demonstrate and promote excellent standards of customer care in the context of NCCHS' Mission, Vision and Values, to uphold the NCC's Equality, Diversity and Inclusion strategy and objectives and willingness to participate in training activities necessary to your post.
Benefits
* 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
* Access to a generous, defined benefit pension scheme offering 17.9%
* Smart Working – to support your work life balance
* Health and wellbeing benefits including access to our Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled. These groups of people are underrepresented in our workforce, and we would like to reflect our local population more through our recruitment processes.
We support flexible working arrangements wherever possible and would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Closing Date: 30th April 2026 (11:59pm) – applications will be accepted until then, but the advert may close earlier.
Interview Date: 11th May 2026 – subject to change.
This role is only open to new applicants.
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