Role Overview
This is a hands-on Office Administrator role within a collaborative manufacturing business, reporting to the Commercial Manager. The role supports the sales and leadership team by owning CRM data, Excel-based reporting, pipeline visibility, and office administration.
The position is ideal for someone who enjoys working with data, systems, and reporting (orders, invoice follow-up, system uploading, chasing orders, etc.) while also supporting day-to-day sales operations in a close-knit team environment.
Key Responsibilities
* Own and maintain CRM data accuracy, ensuring pipeline information is current and reliable
* Produce and maintain CRM reports for sales pipeline, forecasting, and delivery tracking
* Filter, analyse, and present information within CRM and reporting tools as part of regular pipeline updates
* Prepare PowerPoint presentations
* Take ownership of delivery tracking, including chasing manufacturers and coordinating with Holliers and other third-party providers
* Upload and manage quotes, pricing information, and sales documentation
* Support order processing and administration with a strong focus on accuracy
* Support delivery forecasting in coordination with sales and operations teams
* Work closely with sales, operations, and management
* Support general office administration including suppliers and facilities
* Operate within a compliance-aware environment including health and safety best practices
* Respond to customer enquiries by phone and email with a customer-first approach
Skills & Experience
Essential
* Confident use of CRM systems and ownership of data
* Experience producing pipeline reports, forecasts, or structured updates
* Strong IT literacy with the ability to learn new systems quickly
* Excellent written and verbal communication skills
* Highly organised with strong attention to detail
Desirable
* Experience in manufacturing, engineering, wholesale, or technical environments
* Confidence using Microsoft Office, particularly Excel and PowerPoint
* Previous experience supporting sales or operational teams
* Exposure to compliance-driven or operational business environments
Why Join
* Work in a collaborative team where your contribution is visible
* Ownership of CRM data, reporting, and pipeline information
* Opportunity to develop skills in reporting and systems
* Stable, hands-on role with autonomy and trust
* On-site role with strong team collaboration and impact
* 25 days holiday plus bank holidays, pension, training budget, and discretionary bonus