Charity Programme Advisor – Part-Time | Fordingbridge
Location: Fordingbridge (office-based, flexible working available)
Hours: 20 hours per week | Monday to Friday
Salary: £36,000 FTE + 10% commission
OTE: Up to £20,000 per annum (pro rata, including commission)
About the Role
Looking for a flexible, part-time role supporting charities? Join a well-established organisation delivering discounted IT services to local charities. This is a service-led, relationship-focused role ideal for candidates with customer service, account management, or fundraising experience.
Approximately 70% of enquiries are inbound, from charities already aware of the programme, while 30% are friendly outbound calls to introduce discounted IT services to new organisations. Your focus will be on understanding charity needs, building relationships, and recommending the most suitable IT packages, rather than hard selling.
This role is perfect for someone who wants to make a real difference in the charity sector while working part-time with flexible hours.
Key Responsibilities
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Manage inbound enquiries from charities responding to programme mailings
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Speak with charity representatives to understand their organisation and IT requirements
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Provide clear guidance on discounted IT service packages
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Make supportive outbound calls to charities not yet aware of the programme
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Build and maintain long-term relationships with charity stakeholders
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Follow up enquiries in a professional, non-pressured way
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Record interactions and updates accurately on internal systems
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Work towards achievable engagement targets aligned with the charity programme
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Represent the organisation and programme professionally and ethically
Skills & Experience
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Experience in customer service, fundraising, charity support, relationship management, or account management
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Confident and professional on the phone with charity representatives
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Strong communication and listening skills
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Organised, detail-oriented, and reliable
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Ability to build rapport and trust quickly
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Genuine interest in charity, social impact, or purpose-driven initiatives
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Able to manage workload effectively in a part-time, flexible schedule
Benefits
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Competitive part-time salary with commission (pro rata)
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20 hours per week, Monday to Friday – no evenings or weekends
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Flexible working arrangements
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Full training on the charity programme and IT services
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Supportive, values-driven team environment
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Opportunity to make a real impact supporting charities locally