Job Role: Field Service Engineer
Location: Inverness
Work Pattern: Monday to Friday, 37.5hrs (8:30am-5:00pm)
Salary: £29,500 plus bonus and company car.
With specialist manufacturer knowledge you will be comfortable fault-finding on a variety of machines, you’ll have experience of connecting to customer networks and troubleshooting to minimise downtime.
The role
Diagnostic and Repair:
* Diagnose and troubleshoot faults in MFDs.
* Perform repairs on mechanical and electronic components of MFDs in accordance with the Mandatory Call Procedure.
* Replace defective parts with new or refurbished ones.
* Conduct thorough testing to ensure proper functioning post-repair.
* Update firmware and software as required, so IT knowledge will be an advantage.
Quality Control:
* Perform final quality checks on refurbished MFDs.
* Communicate with customers to provide an effective post call summary of faults, necessary repairs/parts along with clear timescales.
* Ensure all replacement parts meet company standards and customer expectations.
* Maintain accurate repair records of repairs.
Inventory Management:
* Manage and maintain inventory of spare parts, car stock and tools.
* Order new parts as needed to maintain stock levels.
* Track usage and report any discrepancies.
Documentation and Reporting:
* Document all work performed on each MFD.
* Provide detailed reports on completed refurbishments and repairs.
* Maintain logs of parts used and time spent on each task.
* As an ambassador, signal any sales opportunities to the relevant Sales team.
Skillset:
* Confident in maintaining strong customer relationships.
* Enthusiastic, with a can-do attitude.
* Strong attention to detail.
* Ability to work effectively and calmly under pressurised situations.
* Highly organised, process driven and ability to take full ownership and accountability of high-level projects.
* Ability to work as part of a dynamic fast paced and tight knit team, as well as comfortable to work own your own initiative.
* Build effective working relationships with multiple stakeholders across the business.
Benefits
Opportunities to progress and grow your career
23 days holiday plus bank holidays, rising to 28 days
Stakeholder pension scheme & death in service benefit.
Perks reward platform offering discounts and great deals
Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
Enhanced Maternity and Paternity scheme
Cycle to work scheme
Referral bonuses if you nominate a friend or a new customer
Employee Assistance Programme
Volunteer Days