TECHNICAL ACCOUNT MANAGER – CHILLED FOOD INDUSTRY
Location: Hybrid - with travel to manufacturing sites and customers across the UK and occasionally Europe.
Salary: £70k – £75k (DOE) + benefits. Travel: UK & Europe.
Function: Technical / Quality / Customer Management.
Are you passionate about food quality, technical excellence and building strong, solutions‑focused customer relationships? Do you thrive in a fast‑paced chilled food environment where product integrity and operational precision are everything? If you’re driven, commercially aware and excited by the challenge of delivering high level Technical customer care for major UK retailers and food service customers, this could be your next move.
WHAT YOU WILL BE DOING
* Take responsibility for day‑to‑day technical management of your nominated retail customer accounts.
* Act as the primary technical liaison—driving standards, supporting site teams, steering innovation, and ensuring all products consistently meet the highest levels of safety, legality and quality.
* Influence decision‑makers, collaborate cross‑functionally and help shape technical strategy across multiple chilled categories.
* Deliver the technical and business strategy for your customer through collaborative quality improvement plans involving stakeholders (customers, internal colleagues and external suppliers).
* Take full accountability for the technical performance of your customer portfolio.
* Champion technical innovation, driving forward improvements in processes, products and standards.
* Support in‑house manufacturing site teams to deliver TCFG and customer technical strategies seamlessly.
KEY DUTIES
* Provide daily technical support to the relevant site technical teams and work with the Divisional Technical Directors.
* Communicate confidently and effectively at all levels—across teams, functions and the wider business.
* Build strong, trusted customer relationships, operating at Technical Manager or Senior Technical/Category Development Manager level.
* Formulate and deliver strategic technical plans relating to product quality, safety and compliance.
* Work cross‑functionally with Development, Quality, Operations and Commercial teams to ensure successful, on‑time product launches.
* Provide technical and innovative solutions to product and process challenges.
* Analyse customer performance data, identify trends and drive continuous improvement.
* Develop and maintain customer compliance and quality plans.
* Lead and coordinate customer visits, audits, pre‑audits and launches, ensuring readiness and compliance.
* Support product design and process development from a technical perspective.
* Carry out any additional reasonable technical tasks required to deliver excellence.
WHO WE ARE LOOKING FOR
* Strong technical background (7+ years) in chilled food manufacturing.
* Experience in retailer customer management.
* Excellent communication, influencing and stakeholder‑management skills.
* Ability to analyse data to identify improvements and drive performance.
* Enjoy working cross‑functionally in one of the UK's fastest growing chilled food manufacturing companies.
* Passion for curiosity, innovation and a proactive solution mindset.
WHY JOIN US
At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth.
Financial & Lifestyle Benefits
* Competitive Car Allowance.
* Company Bonus Scheme recognising performance and contribution.
* Salary Sacrifice Schemes – including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension.
* 33 days’ annual leave (including bank holidays) with the option to purchase extra days.
* Holiday Discounts via our online retail discount platform.
* Access to enhanced retail discounts online and in‑store.
* Free product handouts across our sites.
* EV charging points at selected sites.
Health & Wellbeing
* 24/7 access to GroceryAid for free financial, emotional and practical support.
* Physical Wellbeing Hub – free on‑demand exercise programmes, online classes and multiple gym discounts.
* Free diet & nutrition advice with access to thousands of meal plans and healthy recipes.
* Online wellbeing support – from mindfulness to lifestyle resources.
* Financial wellbeing tools – including mortgage calculators, budgeting tools and financial aid.
Career Growth & Development
* Access to a personalised online learning platform (LMS).
* Formal and informal training opportunities tailored to your role.
* Performance Development Plans and regular Career Conversations.
* Industry‑leading mentoring scheme.
* Recognition through Club Compleat rewards portal.
Community & Culture
* 2 paid volunteering days per year.
* Charity initiatives and fundraising events.
* Team socials to connect and celebrate together.
* Employee networks & support groups – including Women @ Compleat.
* New baby gift for new parents.
This role offers real opportunity to collaborate with the UK's most high‑profile retail customers and actively help shape technical strategy within the chilled food sector. Your contributions will be integral in delivering excellence throughout the chilled food supply chain, allowing you to develop your skills and become a key player in this dynamic field.
If you’re ready to take your technical career to the next level and drive meaningful progress, apply now for your chance to make a real impact.
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to fairness, equity, inclusivity and respect, ensuring all colleagues can thrive by bringing their whole selves to work. As an equal‑opportunity employer, we provide all the support you need to succeed. Contact us with any questions about diversity & inclusion or accessibility during the application process.
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