Urgent 3rd Line Service Desk Engineer contract - 3 months intially Cardiff (onsite) - £175-£210 p/day We know the rate is a little lean for the skills but if you're at a loose end for a few months and can work in Cardiff, with a great team, please don't hesitate to apply. We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery please apply now for more details. What You’ll Be Doing: Infrastructure & Microsoft Stack Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS. Patch management across OS, apps and antivirus (Defender). Ensure compliance with Cyber Essentials and report on system health. Endpoint Management & MDM Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy). Keep devices secure and compliant through patching and policies. Report on endpoint coverage and daily compliance checks. Automation & Scripting Push automation using PowerShell. Backups & DR Manage SaaS backup solutions. Run DR tests (Azure failover, M365 restore, network failover). Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews—add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5 years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good communicator, detail-oriented, and a problem-solver If this sounds like it could be of interest to you please apply now for more details, thanks