Pret A Manger - Shift Leader - Front of House
THE RIGHT PRET PEOPLE
* Support and coach the team to ensure they reach their potential in both the shop and kitchen
* Support the training pathways to ensure training happens on time
* Lead by example and be hands-on when required
* Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities
* Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
* Lead the Speed of Service principles
* To ensure the team consistently follows the 6 Key Points of Service
* Follow the MBWA principles
* Empower the team to deliver engaging Joy of Pret activities
* Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
* Ensure the Coffee Calling System is followed efficiently
* To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
* To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
* To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
* To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
* Ensure How to Cards are used and followed consistently to deliver Pret standards
* Ensure Line Checks are carried out successfully and any improvement needs actioned
* To ensure no Made to Sell (MTS) rejects are on display in our Langars
* To continually develop the team’s knowledge about the quality of our food and coffee
* To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
* To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
* To ensure that all safety checks are correctly monitored and recorded
* To take corrective action immediately on issues that affect customers, the team or sales
* To ensure the shop is clean, safe and the equipment is always well maintained
* To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
* To demonstrate due diligence and report and escalate any quality issues
SHOP PROFITABILITY
* To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
* Carry out ordering accurately and in line with the business needs
* Lead, monitor and follow up on Mystery Shopper requirements
* To ensure good stock control by following the 7 Steps of Unaccounted
* To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
* To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
* To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
* Support the execution of successful food launches
* Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
* To support Marketplace opportunities
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