We are looking for a skilled German speaker to join our client's dynamic team as a Customer Service and Operations Specialist. Your primary responsibility will be to manage inbound business-to-business queries originating from Germany. This is an excellent opportunity to make your mark in a rapidly expanding company!
Our client's provides excellent training and clear paths for advancement, making it an outstanding workplace. The position comes with a range of benefits, including hybrid working, private healthcare, life insurance, an incentive bonus scheme, and enhanced maternity and paternity benefits. The annual salary for the role is £24,300. The position is based in Newport, but you would be able to work from home for three days each week.
The Role:
* Deliver outstanding customer service over the phone and through email while adhering to regulatory standards.
* Be the first point of contact for German-speaking business clients.
* Liaise with other insurance companies and underwriters in Germany and the UK.
* Handle all incoming enquiries and correspondence related to quotation requests and insurance claims from Germany
* Compile case information and update the internal diary system.
* Prioritise your daily workload and escalate any issues to the senior management team.
The Candidate:
You:
1. Have fluen...