Overview
Mersey and West Lancashire Teaching Hospitals NHS Trust -- Medical Secretary (Neurophysiology) (Band 3).
15 hours per week to be worked Monday & Tuesday 9am-5pm. Based at Whiston Hospital.
Neurophysiology | Clinical Support Services Division. The post holder will provide a comprehensive administrative and secretarial service, including audio typing and typing of clinical correspondence, managing appointment diaries, and supporting clinic activity. The role involves responding to patient and staff enquiries, maintaining accurate records, and ensuring the smooth day-to-day running of the department.
The closing date is 30 April 2026
Job summary
Medical Secretary (Neurophysiology) (Band 3)
Neurophysiology | Clinical Support Services Division
15 hours per week to be worked Monday & Tuesday 9am-5pm | Based at Whiston Hospital
An exciting opportunity has arisen for a part-time Medical Secretary to join the Neurophysiology Department at Whiston Hospital. The post holder will provide a comprehensive administrative and secretarial service, including audio typing and typing of clinical correspondence, managing appointment diaries, and supporting clinic activity. The role involves responding to patient and staff enquiries, maintaining accurate records, and ensuring the smooth day-to-day running of the department.
About you
We\'re looking for someone who is:
* Highly organised with strong audio typing and administrative skills.
* Able to work independently.
* Confident communicating with patients and clinical staff.
* Accurate, detail-focused and discreet.
If you\'re motivated, adaptable and committed to delivering excellent support in Neurophysiology, we\'d love to hear from you.
Apply now to join our team.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
* Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
* Type dictation from audio transcription of clinical correspondence and documentation. Ensure appropriate follow up arrangements / investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
* To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
* Taking minutes of meetings and circulating to relevant groups.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
* Acute Care: Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
* Primary Care: Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
* Community Services: Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
* Specialist Regional Services: We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Job description & responsibilities
* Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
* Type dictation from audio transcription of clinical correspondence and documentation. Ensure appropriate follow up arrangements / investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
* To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
* Taking minutes of meetings and circulating to relevant groups.
Person specification
Qualifications
Essential
* GSCE Standard or Higher
* RSA/OCR or equivalent typing experience
Experience
Essential
* Good English Language Skills
* Word Processing Skills
* Audio-Typing Skills
* Microsoft Office Products Experience
* Ability to work as part of a team
Desirable
* Medical Terminology
* Minute Taking
* 2 years\' experience working in an NHS environment
* Previous Medical Secretary Experience
* Medical Audio Typing
* Understanding of Trust Internal Policies as appropriate
Skills
Essential
* Excellent IT Skills
* Excellent communication skills
* Ability to manage/prioritise own workload
* Excellent Word Processing and Keyboard skills
* Ability to accurately maintain computerised and manual filing/documentation systems
Desirable
* Time Management Skills
* Knowledge of Trust computer systems
Other
Essential
* Ability to use own initiative and work independently
* Capability to adapt to most situations
* Reliable and conscientious
* Ability to manage difficult/sensitive situations
* Able to work the hours and undertake duties required
* Ability to travel across hospital sites when required
* Possess a friendly and approachable personality
* Ability to show understanding and appreciation
* Comply with Trust policies and procedures at all times
* Ability and willingness to undergo further training for the post
* Understanding of confidential nature of role and awareness of Data Protection Act.
Desirable
* Excellent interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Mersey and West Lancashire Teaching Hospitals NHS Trust
Address: Whiston Hospital, Warrington Road, Prescot, L35 5DR
Employer\'s website: https://www.merseywestlancs.nhs.uk/
Salary: £25,760 to £27,476 a year, pro rata
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