EventBeds by NuBreed Hotels brings hotel accommodation into an easy-to-use booking widget tailored specifically for consumer and business event attendees. As a high growth scale-up business based in Leeds and Poland, we collaborate with some of the world's most renowned brands and events. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by cutting-edge technology, data-led insights, smart contracting, and operational excellence.
Role Description
This is a full-time, but temporary 12-month role to cover maternity leave for a Customer Account Manager, located in Leeds, though we can be flexible with a potential for fully remote for the right candidate. It is also possible that as we grow, there may be the opportunity for this role to become permanent and join as an enhancement to the team.
The Customer Account Manager will be responsible for maintaining and enhancing customer relationships, ensuring customer satisfaction, and providing exceptional customer support. Daily tasks include managing customer accounts, handling inquiries, troubleshooting issues, analyzing customer needs, and ensuring timely resolution of customer concerns. The role involves regular communication with clients to understand their needs and provide appropriate solutions to enhance their experience with NuBreed Hotels.
Qualifications
* Minimum of 2-3 years' experience in Account Management or Customer Success, ideally in a software or technology business.
* Strong commercial focus with a proven track record in managing clients, driving business growth, and networking.
* Ability to work collaboratively with a team but also be a self-starter capable of working independently and taking the initiative.
* Proficient in Microsoft Word, Excel, PowerPoint, and familiar with a major CRM system.
* Experience in the hotel industry, events, and/or MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus.
Apply here: https://nubreedhotels.bamboohr.com/careers/39
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