We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health, and associated complex needs.
Role: Engagement Officer
As the Engagement Officer, you will proactively lead co-production across our services by advising on how to create inclusive, person-centred engagement. You'll identify barriers, recommend improvements, and ensure people we support are equal partners in shaping services. You'll also champion innovation by highlighting new developments and using feedback to inform service design, staff training, and strategic planning.
Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. Please note: Eden Futures are unable to offer sponsorship for this position.
Main Responsibilities
* Champion inclusive practices to ensure diverse voices are represented and barriers to participation are addressed.
* Willing to undertake further training or development essential to fulfilling your role.
* Challenge thinking internally and externally to enhance the quality of life for service users.
* Facilitate co-production activities such as forums, focus groups, and workshops to involve individuals in shaping policies, practices, and environments.
* Collaborate with professionals (e.g., Psychology, Psychiatry, ICB, IST/ICATT, CPN, S, OT, RC, Social Worker, MAYBO Team, Mental Health Lead, Challenging Behaviour Foundation, National Autistic Society) to promote the rights of service users.
* Promote and develop a reflective organisational culture that learns from experience to improve outcomes.
* Develop and maintain trusting relationships with people supported, ensuring their views shape service delivery.
* Act as a guide and advisor to operational colleagues based on feedback received.
* Foster co-production by involving service users in their care and support.
* Provide line management support to the Expert Partners, developing their skills and confidence.
* Visit services to engage with people supported and enable feedback.
* Support staff training on engagement best practices, rights-based approaches, and inclusive communication.
The Ideal Candidate
Essential Experience
* Working in a Health or Social Care setting with professional knowledge.
* Knowledge of relevant legislation, policies, and government initiatives related to social care support.
* Understanding of supported living and service contexts.
* Experience delivering learning and development sessions to staff teams.
Desirable Experience
* Qualification in psychology or related discipline.
* Knowledge of national drivers in co-production/engagement.
* Understanding of legislation related to mental health.
* Evidence of continuous professional development.
* Knowledge of co-production or participatory approaches.
* Familiarity with digital engagement tools and platforms.
About Eden Futures
Eden Futures is dedicated to enabling people to live fulfilling lives and supports independence. Our aim is to provide high-quality, empowering services that enable service users to lead normal lives. We are proud to hold Platinum accreditation from Investors in People, reflecting our commitment to purpose, trust, continuous improvement, and wellbeing. Our culture values leadership, learning, engagement, innovation, inclusion, and giving back. We are committed to safe, fair recruitment and safeguarding, fostering an inclusive environment where every voice matters.
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