The Retail arm of Brooklyn Travel Group is one of our most varied departments, encompassing Travel Sales, Admin Support, Product, and Customer Service functions. As an independent travel agent, we have the ability to sell all types of holidays to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their 'Welcome Home' call, as exceptional customer service is at the heart of what we do.
Role Information
An ambassador for Stewart Travel, the Travel Consultant role is exciting, varied, and fast-paced. We pride ourselves on our exceptional customer service and expect you to work in line with our values. You will be passionate about travel, with a genuine interest in creating memorable experiences for your customers. Working for Stewart Travel, you will have the opportunity to tailor holidays to your customers' needs, demonstrating your knowledge and producing unique, personalized experiences.
Duties and Responsibilities
* Have a strong working knowledge of all major tour operator and airline products to match customer needs, and strive to improve your knowledge continually.
* Represent Stewart Travel Retail, offering exceptional travel advice face-to-face, via email, and over the phone.
* Communicate professionally and confidently with customers, listening to their needs and finding the most suitable travel solutions.
* Book holidays using the correct processes and systems, including flights, hotels, transfers, and excursions.
* Tailor-make holidays and cruises to fit customer requirements.
* Maximize sales and enhance the customer experience by suggesting upgrades and additional products.
* Take payments for deposits, holidays, and other travel-related expenses securely and correctly.
* Seek innovative ways to generate new business.
* Contribute to team goals and targets, striving to achieve maximum profit on individual sales.
Knowledge, Skills, and Experience
* Minimum of 5 years' experience in a travel sales environment is essential.
* Excellent understanding of travel products, including tour operators and airlines.
* High standard of verbal and written communication skills.
* Confidence in engaging with customers face-to-face and online.
* Ability to work in a challenging, fast-paced sales environment.
* Strong multi-tasking and prioritization skills.
* Ability to work autonomously and as part of a small team.
* Flexibility to support other retail branches as required.
Role Type
Company Overview
Brooklyn Travel Group is one of the UK’s fastest-growing travel companies, bringing together award-winning specialist travel brands under one umbrella. Since 2018, we’ve built a reputation for delivering exceptional holidays through world-class service and value-for-money prices. Our portfolio includes Stewart Travel, Villa Select, Destinology, CruiseKings, Scotland’s Cruise Centre, GolfKings, North American Travel Service, My Canada Trips, Canterbury Travel, and Faremine. Serving over 120,000 passengers annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization making a significant impact in the travel industry through expertise and service excellence.
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