We are looking for a hardworking, driven, and enthusiastic candidate to join our team as we continue our growth in 202 6, helping our owners to maintain their high - quality properties, and to ensure our guests receive the very best customer service whilst staying with us. This is a fantastic opportunity to join one of the fastest growing holiday management companies in the UK. We are passionate about delivering brilliant holidays and excellence to our customers and owners alike, and this role is invaluable to help us do that. As the Housekeeping Operations Multi-Site Manager, you will play a hands-on, productive role, actively working within properties to lead, support, and oversee housekeeping services across multiple locations. You will be regularly present on-site, directly involved in daily operations, problem-solving, and quality checks to ensure consistently high standards. You will personally support teams on the ground, driving performance, efficiency, and cost control while ensuring all properties operate to the same high housekeeping standards. The role requires a visible, practical leader who leads by example and delivers results through active involvement rather than remote oversight. Are you looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host and Stay is just what you are looking for. To be considered for this role you MUST have the following skills and experience : Ability to lead and inspire multiple teams across different sites. Skilled in coaching, mentoring, and developing colleagues. Strong understanding of housekeeping standards, procedures, and health and safety compliance. Ability to standardise practices and drive consistency across multiple sites. Strong organisational and time management skills to balance competing demands. Excellent verbal and written communication to engage with teams, senior leaders, and clients. Ability to influence and build relationships across departments (customer, maintenance, finance, and HR). Budget management, cost control, and financial acumen. Data-driven approach to tracking KPI’s (labour efficiency, productivity, guest satisfaction). Problem-solving skills to address operational challenges quickly. Able to identify efficiencies and introduce continuous improvement. Proven track record in housekeeping management, ideally with multi-site or cluster responsibilities. Experience leading large, diverse teams across different locations. Demonstrated success in budget ownership and delivering against financial targets. Previous involvement in audits, compliance, and quality assurance. Experience in process improvement and standardisation. Background in hospitality, hotels, serviced apartments, or facilities management. Familiarity with seasonal/peak operations (e.g., summer, events, holiday rentals ) Full driving license (if you have a disability, we will explore reasonable adjustments with you). And Day to Day? …… You will: Operational Leadership Manage housekeeping services across multiple sites or properties. Standardise processes and ensure compliance with company policies and health & safety regulations. Monitor performance against KPIs (cleanliness scores, guest feedback, productivity, cost control). Team & People Management Recruit, train, and support housekeeping managers, supervisors, and teams at each site. Provide coaching and leadership to drive engagement, retention, and performance. Ensure sufficient staffing levels to meet operational demand (including seasonal or peak periods). Quality Assurance Conduct site visits, inspections, and audits to maintain high service standards. Address guest complaints or escalated issues promptly and effectively. Implement best practices across all locations to ensure consistency. Financial & Resource Management Oversee housekeeping budgets across sites, controlling costs for labour, supplies, and equipment. Monitor inventory levels and streamline purchasing to achieve efficiencies. Drive productivity and identify cost-saving opportunities. Strategic Contribution Support business growth by onboarding new properties into the housekeeping operation. Introduce innovation, technology, or process improvements. Collaborate with other operational leaders (customer, owners, maintenance, HR, finance) to deliver an excellent guest experience. Who is Host & Stay? Host & Stay is based in Saltburn-by-the-sea and provides full-service holiday home property management to over 1000 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry. Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We are on a mission to make the UK one of the most popular, guest centric holiday destinations in the world – but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive. We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do. Why choose us? The team here at Host and Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host and Stay. Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.