Overview
NHS 111 Health Advisor (Part Time) – On site, Stockton-on-Tees. Ready to take the next step in your career and make a real impact every day? Train to be a Health Advisor and work in our vibrant 111-contact centre. If you’re calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System. To gain a better insight into the role, you can watch a video of a typical call simulation.
Responsibilities
* Triaging a variety of calls and providing accurate assessments
* Offering non-clinical advice using the NHS Pathways System
* Delivering care and support with professionalism and empathy
Training And Development
Extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and to learn the NHS 111 triage tool. After training, you will receive additional support to become fully accredited as a Pathways Health Advisor.
Schedule, Hours And Location
* Location: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY
* Working hours: 24 hours per week (shifts arranged to cover 7am–11pm)
* Training schedule: 8th Sept to 20th Oct, Monday to Friday, 9am–5pm for 4 weeks (dates may vary)
* Not remote; attendance required at the 111-contact centre
Pay And Benefits
* £12.21 per hour (7am–11pm)
* £15.18 per hour (11pm–7am)
* Enhanced rate of £15.71 per hour Friday 18:00 to Monday 07:00
* Weekend rate is a non-contractual incentive; training pay is £12.21 per hour
Employee Wellbeing And Benefits
* 33 days annual leave (increasing with service up to 36 days, including bank holidays)
* Paid training and continuous learning opportunities
* Competitive pension scheme
* Salary finance: salary advances, loans, and government benefits
* Discounts and perks: Blue Light Card, Costco membership, etc.
* Cycle to Work, Eye Care Vouchers, and Holiday Sell-Back
* Free 24/7 counselling and mental wellbeing support, including Headspace
For more details on the full benefits package, please click here.
Seniority level
* Internship
Employment type
* Part-time
Job function
* Health Care Provider
* Industries: Hospitals and Health Care
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