Role Overview
Job Title: Sales Administrator
Location: Rochester, Kent, United Kingdom (hybrid or office-based as required)
Reports To: Sales Manager / Head of Sales
Type: Full-time, 37.5 hours per week (flexible hours considered)
Salary Guide: £22,000-£30,000 depending on experience and responsibilities.
Role Summary
The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks.
Key Responsibilities
Process sales orders, quotations, and invoices accurately and within SLA.
Maintain and update customer records and CRM data.
Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalate any issues when needed
Coordinate delivery schedules, liaise with logistics and suppliers, and chase order progress.
Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team.
Support the finance team credit control and billing queries when needed.
Help with general admin tasks and occasionally assist with customer visits or internal improvements.
Required Skills and Experience
Minimum 1-2 years' experience in sales administration, customer service, or order processing.
Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems.
Excellent communication and organisation skills; ability to prioritise and meet deadlines.
Attention to detail with numerical accuracy for invoicing and order entry.
Customer-focused attitude and ability to work collaboratively across teams.
Qualifications and Desirable Attributes
A-levels or equivalent; GCSEs including Maths and English preferred.
Experience with EDI or complex order systems is advantageous.
Industry knowledge (manufacturing, wholesale, or tech) beneficial but not essential.
Why join us?
Holiday entitlement (e.g., 25 days + bank holidays)
Company Pension Scheme
Training budget
Hybrid working options where applicable.
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