Customer Support
Leicester
Salary 25-35k DOE
20 days holiday, plus bank holidays. Rising by 1 day per year. Annual bonus of 1 month's salary. 7.5% pension contribution
Job function:
To provide telematics assistance to new and existing clients.
Key Responsibilities:
Provide first-line technical support to customers using Telematics systems
Manage and resolve technical queries in a timely and professional manner
Handle activations via our online portal
Configure and manage Telematics units through the portal
Work collaboratively with internal teams to ensure smooth onboarding and support processes
About You:
Previous experience in a customer support or technical support role (ideally within Telematics or a tech environment)
Strong communication and problem-solving skills
Comfortable using web-based portals and configuration tools
Detail-oriented with the ability to manage multiple tasks and priorities
Candidate profile:
GCSE or equivalent in English, Mathematics and at least 2 other subject, ideally one of which is a science discipline.
A self-motivator with the ability to take own initiative.
IT-literate with a technical aptitude.
Experience/knowledge of commercial vehicle/telematics industry advantageous.
Interest in technology, communications, telematics.
German-speaking advantageous.
SER-IN