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Delivery Consultant at Fruition Group - Let me find you your dream DevOps role!
Job Title: IT Service Analyst - Second Line Support
Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley
Salary: Up to £30,000 + training & development
Why Apply?
Job Title: IT Service Analyst - Second Line Support
Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley
Salary: Up to £30,000 + training & development
Why Apply?
Looking for a fast-paced, hands-on IT support role where no two days are the same? This permanent opportunity with a market leading organisation, who are highly respected in their field, offers a hybrid working pattern, exceptional development opportunities, and the chance to play a key role across the Yorkshire/Lancashire area. Ideal for someone proactive, reliable, and ready to take ownership of their work.
IT Service Analyst Responsibilities
* Provide second-line IT support across multiple UK sites (Harrogate, Leeds, Burnley)
* Build, configure, and troubleshoot laptops and desktops
* Deliver desk-side support and respond to technical incidents and service requests
* Support users with Microsoft 365, Windows 10/11, and standard software packages
* Collaborate with wider IT team to escalate and resolve complex issues
* Maintain documentation and support logs in line with ITIL standards
* Travel between sites as needed to support onsite users
IT Service Analyst Requirements
* Proven second-line support experience within a multi-site environment
* Strong knowledge of Microsoft products (including Active Directory and Microsoft 365)
* Excellent troubleshooting and problem-solving skills
* Ability to work independently with a proactive, can-do attitude
* Strong communication skills and customer-first mindset
* Full UK driving licence and access to a vehicle (for the first three months - company car provided thereafter)
* Comfortable with regular travel and flexible working
What's in it for me?
* Salary up to £30,000 per annum
* Hybrid working with regular travel - no two days are the same
* Comprehensive training and ongoing development opportunities
* Company car after initial 3-month period
* A supportive working environment with a trusted and approachable manager
* Chance to build a long-term career in a vital and growing sector
Whether you're looking for a full-time IT support role in Yorkshire, seeking the next step in your second-line support career, or exploring opportunities in environmental consultancy IT jobs, this role offers a compelling next move.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Hospitals and Health Care, Non-profit Organizations, and Government Administration
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