Job overview
The Analytics Engineer will lead and manage a technical Delivery team, within the wider Informatics team. The Delivery team provide a data modelling and visual analytics service delivering well-designed and innovative products, such as dashboards and reports, aligned to the organisational strategic aim and goals agreed within the governance framework. Products will deliver value by providing analytics, insights and visualisations through the Trust’s dashboarding solution (Power BI). Each product developed will need both user and technical documentation, including the completion of design templates, change control requests, testing plans and results.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
The Informatics team consists of about 18 staff, covering Requirements, Assurance, Delivery and Engineering. Working closely with team colleagues, e.g. Informatics Business Partners, Analytics Developers, Data Engineers and others, the post holder will use their technical skills to undertake data analyses, as well as ensuring that projects are delivered on time, within scope, and to a high standard. The postholder will ensure that Informatics work directly supports improved patient outcomes and operational efficiency. The postholder will support and respond to the Trust’s goals for clinical service quality improvement and optimisation, performance, and contract management.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8amto 6pm, giving you the very best of good work life balance.
Working for our organisation
About the team:
The informatics team is split into two areas, data delivery and requirements & engagement. These teams work together to deliver against our service model to the organisation.
We work in an environment of collaboration, and whilst we endeavour to deliver information in a right the first-time environment, we have also created the space for teams and individuals to test out new technologies or interest projects within ring-fenced time – often in collaboration with external consultancies who support and encourage learning within the team.
About the location:
The Digital Services Informatics team is based at Jeanette Wallet House, in-between Bromley and Croydon (BR3 3BX – free parking is available on site)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.
Detailed job description and main responsibilities
Data Analysis & Reporting
§Lead a technical team to plan, design, develop, implement and deliver reports and other visual analytics to a high standard, delivering business value, whilst adhering to local standards and policies.
§Shape and develop the team’s data visualisation capabilities, delivering reports and dashboards to meet business requirements.
§Provide technical blueprints and user guides for Reports, Dashboards, statistical/epidemiological analysis tools, databases, cubes & design patterns. These materials need to be presented to and communicated across the organisation in a variety of formats and methods meeting both the technical and business needs and abilities of staff.
§Ensure that all outputs and products produced by the Informatics team are fully assured and sustainable.
Programme / Project Coordination
§Contribute, develop, implement and lead aspects of the Strategic Analytical and Visualisation programme to ensure improved capabilities are delivered, which can be utilised by stakeholders (including clinical services, and Trust Leadership).
§Manage and communicate the agreed Delivery Roadmap which is aligned to the strategic vision outlined in the Data Transformation Programme.
§Develop and implement the strategic direction of the team, leading on the planning, design, organising and presentation of enterprise information, adopting change management practices.
§Evaluate and propose alternative technical approaches to delivering new services.
§Seek service innovation opportunities and review emerging informatics / knowledge management technologies to ensure value and good return on investment.
Team Management
§The post holder may have line management and personal development responsibility for members of staff within the Analytics and Visualisation team.
§Oversee the management of technical staff within the team. Develop, motivate, and manage staff, providing appropriate leadership, support, and managing day to day work assigned. Promote equality, diversity & inclusion.
§Direct, control and motivate staff to deliver an effective and efficient service.
§Conduct routine supervision and appraisals for all team members, providing opportunities for learning and self-development. Perform line management duties.
§Recruit technical staff for the team, and drawing in the skills and resources present elsewhere in the organisation as required.
Governance & Assurance
§Responsible for the technical definition of all development requests ensuring alignment to business requirements documentation
§Develop and implement metadata management throughout the operations of Informatics and publish documents to enable business analysts to conduct their roles.
§Assist in identifying any improvements to systems and processes within the organisation, relating to contract, performance, finance, IT functions, suggesting solutions and working with other departments to implement these, where appropriate.
§Responsible for the development of policies and procedures to ensure that all developments, both processes and outputs, meet best practice.
Stakeholder Engagement
§Establish strong liaison with services to support clinical engagement and leadership in improving quality, efficiency and productivity.
§Influence and produce executive ideas that may shape and benefit the organisation as a whole; demonstrating excellent interpersonal skills to undertake change management where required.
§Engage and liaise with stakeholders who require information to manage their services, understand and challenge their business model & goals. Document the requirements and develop the plan to implement them and ensure the stakeholder need is met.
General Responsibilities
§Promote the values and culture of the Trust, ensuring all work supports improved outcomes for people who use mental health services.
§Participate in personal and professional development, keeping skills and knowledge up to date.
§Carry out any other duties within the scope and spirit of the role, as required by the line manager.
Working Relationships
§Develop good working relationships with information system application managers and proactively manage the external information sources to ensure data is captured to fulfil the information requirements of the architecture.
§Informatics Business Partners, Heads of Informatics, and Associate Director of Informatics
§Informatics and wider Digital Services colleagues
§Clinical and operational service leads, and other ‘customers’ across the organisation
§External system suppliers and partner organisations
Freedom to Act
§The post-holder will work with a degree of autonomy, guided by defined programme objectives and policies. They will be expected to plan and prioritise their own workload, escalating complex issues as appropriate.
Physical, Mental & Emotional Effort
§Frequent use of IT systems requiring concentration and attention to detail.
§Regular requirement to analyse complex data and information.
§Exposure to emotionally challenging subject matter when working with mental health service data.
Values & Behaviours
§Promote and enable the embedding of a culture of the use of information, including performance management, across the Trust, which is service / locality owned and led, focused on the delivery of the Trust’s strategy.
Person specification
Qualifications
Essential criteria
1. Educated to degree level in a relevant subject (e.g., health informatics, computer science, social sciences) or equivalent experience
2. Evidence of ongoing professional development relevant to informatics, programme/project management or data analysis
Desirable criteria
3. Professional and relevant qualifications
4. Membership of a Professional Body
5. ITIL Service Management/ PRINCE 2/MSP Practitioner / Foundation (A)
Knowledge and Experience
Essential criteria
6. Relevant experience in supporting users with knowledge of NHS data models & reporting, data quality, performance management and Service Improvement
7. Understanding of NHS Information Governance and regulatory needs
8. Design data architecture by dealing with specific business problems and aligning it to enterprise-wide standards and principles, using the Microsoft Power BI stack
9. Design, code, test and deploy scripts following standards and good practice
10. Experience of delivering data visualisation programmes
11. Evidence of SQL BI technical knowledge across the end-to-end of business intelligence design and platform maintenance
12. Experience of leading and managing staff, including recruitment, appraisals, training and devising personal development programmes (PDP)
13. Knowledge of successful organisational change management methodologies
14. Awareness of NHS Performance requirements for Trusts, ICB and within the wider NHS system
Desirable criteria
15. Experience of solution design & development life cycle involving BI technologies and Frameworks
16. Experience of managing outputs and doing Quality Assurance when working with external teams and vendors
17. Knowledge of performance and contract management systems within mental healthcare organisations
Skills and Abilities
Essential criteria
18. The facilitation of a customer focussed culture within a team
19. Ability to translate complex technical systems/solutions into language the business can understand
20. Excellent written, verbal and Presentation skills
21. A logical & analytical approach to problem solving and detail oriented
22. Ability to specify and document information architecture designs and patterns
23. Ability to organise, prioritise & manage their workload, within a dynamic and AGILE environment
24. Negotiation, influencing and persuading skills
25. Pro-active and self-motivated in completing work to a high standard in conjunction with other Trust staff & teams
26. Ability to lead and mentor a team of information specialists
Desirable criteria
27. Understanding of ITIL good practice in a work environment
28. Knowledge of statistical concepts and research methods
29. Ability to create, amend or contribute to local and Trust information related policies