Key Responsibilities:
* Answer the telephone in accordance with company service standards and forward calls to the relevant colleagues
* Where required, prepare Viewing Packs so your colleagues have the information they need to attend their appointments fully prepared
* Ensure all post delivered to the office is sorted and distributed to the relevant colleague and all outgoing mail is prepared, franked and taken to the Post Office in time for the last collection
* Maintain and replenish, as necessary company stationery and office supplies and act as a point of contact for all issues relating to office equipment in the branch.
* Monitor the content of the office generic email and voicemail accounts daily and on a regular basis
* Produce letters and other relevant documentation in follow up to valuation and instruction appointments ensure that these are sent out within 24 hours of the appointments taking place
* Assist with diary management ensuring all absences are recorded accurately in the HR Hub
* Creating Sales Memorandum of Sales to accepted offers.
Skills and experience:
* Knowledge of the Sales & Lettings process desirable
* Working knowledge of RPS or similar desirable
* Precise attention to detail, processing high volumes of work accurately yet to deadline
* Excellent customer service skills
* The ability to prioritise and manage pressure
Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support
- Beauty and fitness discounts
- Enhanced Maternity and Paternity
- Season ticket loan
- Cycle to work scheme including Forest bikes
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