Responsible to: Franchisee/Branch Manager
Accountable for:
1. Personal performance, conduct and presentation.
2. Property management issues relating to all managed properties.
3. Compliance with statutory property legislation.
Duties:
* Manage the property portfolio in order to maximize office income including the retention of properties and clients.
* Manage all property maintenance issues.
* Liaise with Landlords and negotiate with contractors for works to be carried out on properties.
* Arrange inventories, gas safety certificates, EPC's and all other legal documentation to ensure that all managed properties comply with current legislation.
* Ensure that all managed properties comply with current legislation with regards to: gas safety, fire and furnishings, electrical safety, HMO's, non-resident landlords.
* Liaise with independent inventory company and front office staff to ensure a smooth check in/out process.
* Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required.
* Manage all tenancy renewals and secure renewal fees from Landlords.
* Deal with complaints from Landlords and Tenants.
* Handle deposit dispute negotiations.
* Chase overdue rental payments.
* Handle all correspondence with landlord's.
* Ensure all data is entered correctly into the Property Management system to guarantee continuity of filing systems.
* Complete property management notes to track progress of maintenance issues.
* Notify utility companies of all new tenants and change of occupants including the forwarding of all meter readings.
* Deal with general maintenance issues promptly with relation to the existing managed portfolio.
* Monitor contractors' performance and approve invoices received for onward payment by the accounts department.
* Ensure all suppliers have the required professional memberships and correct insurances in place.
* Arrange repairs in order of priority and in accordance with Ellis & Co's terms of business and ensure strong and prompt communication with landlords is maintained.
* Monitor the progress of all maintenance issues, up to the point of payment of the suppliers invoice to ensure all works have been satisfactorily completed
* Manage the property diary system to ensure all reminders, gas safety inspections, management visits and tenancy renewals are completed on time.
* Handle any overflow business with regards to call handling, viewings, booking appointments etc.
* Ensure that you are fully aware of and comply with all regulations for General Data Protection & Anti Money Laundering.
* Informing your Line Manager of any ideas which may improve performance and efficiency.
* From time to time perform duties outside of this job description reasonably requested of you.
* Demonstrate high standards of professionalism at all times.
Main Objectives:
* Maintain the level of service and quality standards set out by Ellis & Co.
* Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
* Manage the property portfolio in order to maximize and retain clients.
* Deal with all renewal of tenancies and accompanying negotiations.
* Handle all enquiries with courtesy and efficiency.
* Secure renewal fees from landlords.
* Provide careful and considerate advice as and when necessary.
* To operate with the confines of the Housing Acts and Lettings legislation.
* To operate to the standards set by our regulatory bodies.
We offer:
Full training in house and external training program with guided career development
This is a general summary of your job description.
Ellis & Co reserve the right to amend or add to a job description in order to accommodate the needs of the business.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
* On-site parking
Work Location: In person
Expected start date: 03/11/2025