Social network you want to login/join with:
Hamilton Audi
Monday - Friday 8.00am - 5.30pm Saturday on rota basis.
Salary: basic £26,000 + £4,800 bonus
Lookers Hamilton Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, Apprentices, Workshop staff, and our enthusiastic Service Manager.
As a Service Advisor at Hamilton Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager and the Head of Business. This is a truly exciting opportunity with potential for progression within Lookers!
Responsibilities
* Booking MOTs, services, and other repair work for customers
* Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
* Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
* Managing a high volume of customers daily, including telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication during the vehicle's workshop time
* Maintaining accurate customer records and updating systems with bookings
Qualifications
We are looking for someone with heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. Excellent communication skills, the ability to build rapport, and explaining technical information clearly are essential. Experience with Kerridge/ADP and knowledge of dealer systems are advantages.
You should be a team player but also able to work independently using your initiative. We want to hear from candidates with experience in a similar automotive role and a passion for customer service and cars.
About us
Lookers is one of the top three motor vehicle retailers in the UK, representing 32 manufacturers across over 150 dealerships nationwide. We offer a competitive benefits package, including holidays that increase with service, car scheme eligibility, critical illness cover, Life Assurance, Smart Health, mental health support, enhanced parental leave, and potential for a company car and bonuses.
We invest in our people with manufacturer training and celebrate success through our annual Lookers Excellence Awards. We are committed to diversity, inclusion, and equal opportunities.
If your application is successful, employment checks will be conducted, including employment verification, address, credit history, criminal record, and driving license checks.
If your skills and experience match our requirements, please apply.
#J-18808-Ljbffr