Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Responsibilities and Skills:
1. Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
2. Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
3. Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
4. Eagerness to Learn: A keen interest in ongoing learning and professional development.
5. Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
6. Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
7. Flexibility: Flexible to work shifts that may include evenings, weekends, and some bank holidays.
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. They lift us up when we're down, keep us company when we're lonely, and make us better people. They improve our health, increase our life expectancy, lower blood pressure, and inspire us to care and think more deeply.
Because pets are the best, they deserve the best. Our trusted retail colleagues are here to give pets and their owners exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers help them look and feel good. Our charitable foundation cares for pets and people in need. We are one pet family with a shared love for animals.
We know the bond between pet and owner is special—many of us are pet owners too. We aim to strengthen that bond every day.
Please note that this vacancy may close earlier than the specified date if we receive a sufficient number of applications to manage the process effectively.
We prefer contact via email. Please check your junk or spam folder regularly to ensure you receive our communications.
We embrace diversity and encourage applications from all walks of life. Even if your skills and experience don't perfectly match, if you can contribute through your values and behaviors, we want to hear from you!
Benefits:
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity for charity work in your community
* Career progression opportunities
#J-18808-Ljbffr