Regional Onboarding Coordinator
Start date: ASAP
End date: February 27
We’re seeking User Onboarding Coordinators to join our Network Services team and play a crucial role in the Emergency Services Network (ESN) programme. This is a unique opportunity to work on a transformative project that will modernise the communication systems of the UK’s Emergency Services and Blue Light sectors, helping to enhance public safety and operational efficiency. We are seeking skilled professionals to join our team in a variety of roles, with opportunities for both long-term and project-based positions.
What You’ll Do:
Report to the ESN leadership team and work collaboratively with the User Onboarding Lead for your allocated stakeholders.
Ensure onboarding services are delivered on time, within budget, and meet ESN programme milestones.
Take responsibility for the effective planning, assurance, tracking and reporting of Readiness Assessment Services and implementation within their assigned Users / Service Recipients
Assist in the development of a gap analysis as part of a Service Recipient Plan for individual user organisations and report progress towards completion of the plan in support of successful user readiness assessment.
Assure user organisation Transition plans and assess readiness to commence Transition from Airwave to ESN in accordance with User Services requirements and timescales
Provide a consolidated view of performance, risks and issues against the Service Recipient Plan and escalate any risks to delivery to the Senior Onboarding Lead
Establish an overview of activities, risks and issues relevant to other (non 3ES) User Organisations (i.e. interfaces or dependencies with the National transition Group) wishing to commence Readiness Assessment or Transition with the Group
Ensure clear communication of Readiness Assessment Service related materials with User Organisations.
Attend governance meetings in support of the User Onboarding Lead and collaborate with senior stakeholders to resolve delivery issues.
Propose solutions and support implementation of agreed resolutions in the onboarding process.
Collaborate with ESN Leads, User Organisation Leads and the User Services supplier eco system to ensure successful delivery of the Readiness Assessment Service. To ensure successful delivery, on site presence will be required at clients Sites which could be up to 60% of your week.
Who You Are:
Experienced programme / project coordinator with substantial expertise in planning, tracking and reporting of progress and delivery as part of a major Government or Emergency Services programme
Strong background of working within a emergency services stakeholder environment to develop and assure delivery plans in addition to tracking and reporting progress to agreed timescales.
Thorough understanding of the ESN ecosystem, Airwave service, and its critical role in Emergency Services operations.
Skilled in utilising project management tools and applications in support of planning, tracking and reporting activities in addition to producing user briefing materials
Extensive experience in collaborating with users from the emergency services and other public safety service recipients.
Strong problem-solving skills with the ability to manage complex programme or user challenges in dynamic environments.
Strong communicator, capable of engaging stakeholders from an operational, tactical or strategic background and senior management within the User Services supply eco system
Significant experience of working as part of team to engage multiple stakeholders with diverse delivery support requirements