Overview
Job Role: Customer Service Assistant/Supervisor
Hours per week: 24
Hourly rate: £12.24-£12.74
Shift pattern: Monday-Sunday, Mornings, Evenings, Weekends and Night Shift. Full flexibility across the week required, 3 out of 7 days.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Admiral is a market-leading company in the adult gaming industry across the UK and beyond, operating adult gaming centres with slot machines, tanning services through Kwik Tan, and family-friendly entertainment centres at coastal areas across the UK. The business is expanding and provides arcade and slot entertainment via its parent company, Novomatic.
Responsibilities
Our Customer Service Assistant/Supervisor roles hold primarily customer service duties. In the absence of management or supervisors on shift, you may be asked to step up and carry out supervisory duties until they return. You will be eligible for the higher hourly rate when performing supervisory duties. Responsibilities may include opening or closing a venue or access point, and supervising staff on shift in management or supervisor absence. You may also be required to carry and distribute change from the master float.
Key duties after training:
* Promoting offers, promotions and events.
* Providing refreshments and snacks to customers.
* Recommending games and alternative machines using product knowledge gained through training.
* Handling cash and providing customers with change as a coin-based business.
* Performing ID checks in line with the Challenge 25 policy and complying with gambling legislation.
Who we are looking for
Applicants must be 18 years or older due to licensing laws. We seek candidates who are passionate about customer service and can deliver it with pride and integrity. Candidates should be outgoing, confident and ambitious, capable of approaching customers to discuss games, tournaments and to offer food and beverages. Punctuality, presentability and brand ambassadorship are required. As a seven-day-a-week business, flexibility to meet business needs is essential.
What’s in it for you?
* Job security due to our expanding business
* Fast track to supervisor promotion and career progression opportunities
* We pay above the National Living Wage regardless of age
* Annual shoe allowance
* Overtime available
* Bonus opportunities and recognition for going the extra mile
* Enhanced maternity and paternity packages
* Employee Development Programme
* Employee Assistance Programme with 24hr confidential helpline
* Life Assurance – 3 x annual salary
* Retail discounts via HAPI App
* Discount on tanning, lotions and gym membership
* Refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager will call you to discuss the role in more detail and outline next steps.
Please view our Recruitment Data Privacy Notice on our Company website.
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Job details
Job Types: Part-time, Permanent
Pay: £12.24-£12.74 per hour
Expected hours: No less than 24 per week
Benefits
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Work Location: Macclesfield SK11 6DG (reliably commute or plan to relocate before starting work)
Application questions
* Are you 18 years of age or over, due to Licensing Laws?
* If successful, we will conduct a DBS check. Are you comfortable with this?
* This role involves Day and Night Shift work; are you fully flexible?
Experience
* Customer service: 1 year (preferred)
Work Location: In person
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