Technical Services Operations Manager
Milton Keynes | Monday to Friday
Up to £65,000 (DOE)
Company Bonus + Private Medical
Celestra Limited
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships.
About the Role
As Technical Services Manager, you'll lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you'll play a key role in delivering high-quality services, ensuring systems and processes are followed, and supporting our long-term strategy as part of the senior management team.
What You’ll Do:
* Operational Leadership: Oversee Warehousing, Logistics, and the Configuration Centre, ensuring day-to-day performance, legal compliance, and alignment with company standards.
* Strategic Collaboration: Report to the Managing Director and work with the Senior Management Team to shape and deliver business strategy, policy, and planning.
* Team Development: Support and develop managers and supervisors, promoting a culture of best practice, continuous learning, and team wellbeing.
* Departmental Strategy: Collaborate with department leads to manage staffing, forecasting, resource allocation, and cost control.
* Process & Performance Management: Maintain and improve departmental processes, implement KPIs, monitor systems, and regularly report on performance.
* Stakeholder Engagement: Represent Celestra positively in external meetings, acting as the key escalation point and maintaining strong relationships with clients and suppliers.
* Quality & Improvement: Lead service reviews and contribute to quality assurance and continuous improvement initiatives across departments.
* Compliance & Documentation: Ensure compliance with company and legal standards and maintain up-to-date documentation of departmental processes.
What You’ll Bring:
* Team Leadership: Proven track record of managing large, multi-disciplinary teams effectively.
* Industry Experience: Background in warehouse, logistics, or technical environments, with hands-on operational knowledge.
* Technical Understanding: Familiarity with EPoS IT solutions and warehousing systems.
* Stakeholder Engagement: Strong influencing and communication skills, confident presenting to all levels of the business.
* Commercial Awareness: Demonstrates solid business acumen with experience in financial oversight and cost control.
* Process Improvement: Experience driving efficiency, streamlining operations, and boosting productivity.
* Organisation & Resilience: Highly organised, with the ability to manage pressure and meet tight deadlines.
* Tech Proficiency: Proficient in Microsoft Office, able to present data clearly and effectively.
* Analytical Thinking: Strong problem-solving skills with a logical, data-driven approach.
What we Offer:
💷 Bonus Scheme & Pension Contributions
🚴 Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
🏥 Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
💻 Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
🛍️ Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
🍌🍎 Fresh Fruit Delivery every week, plus breakfast and lunch on site
🌴 25 days holiday, increasing to 28 days after 3 years’ service – plus all the UK bank holidays off.
🏓 Modern Offices – With pool table, ping pong, and our very own pub garden for a proper summer BBQ.
☕🍦 On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
🏆 Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs
🎉 Team Socials – From team parties to charity fundraisers, there’s always something going on.
📞 Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
🚀 Career Development – Ongoing professional development and clear internal progression routes
🔄 Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year