Overview
Join to apply for the Student Hub Advisor role at Arden University
Salary: £26,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
About Arden University
Arden University is a multi-award-winning university delivering rapid growth with plans to disrupt the higher education sector through innovation and digital education. Our vision is to be the first-choice university for career-focused lifelong learners worldwide, ensuring accessible higher education for everyone, everywhere.
There has never been a more exciting time to join Arden University as we expand into new disciplines, partnerships, and locations.
About our Department
Our Student Hub Advisors sit within our Student Experience team and provide pastoral support and career advice to students throughout the student journey from application, admission, through to graduation.
About the Opportunity
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across in-person, phone, email, live chat, and messenger. You will listen attentively to student needs and offer tailored solutions that enhance their university experience. You should consistently deliver a personal, friendly, and approachable service.
Key Responsibilities
* Serve as the primary contact for student enquiries and support.
* Communicate effectively via phone, email, live chat, messenger, and in-person.
* Provide innovative and customised solutions to student issues.
* Ensure a high standard of customer care by going above and beyond in every interaction.
About You
* Extensive experience in customer service, ideally in a student-facing role.
* Strong passion for helping others succeed.
* Excellent written and verbal communication skills.
* Proficient in administration and IT literacy.
* Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will be part of a passionate team committed to removing barriers to learning and making education more accessible. We offer a range of benefits, including:
* 30 days holiday + bank holidays, plus Christmas closure
* Generous Aviva pension plan with company contributions
* SimplyHealth plan option
* Private Medical Insurance (where applicable)
* Access to Perkbox benefits
* Study Arden courses for free, with discounts for family and friends
* Other benefits including the Arden "Golden Ticket" to gift Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness.
Closing Date: Tuesday 23 September 2025
Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. Applicants may be guaranteed an interview if they meet the essential criteria for the role under the Disability Equality Act 2010. We are an Equal Opportunity Employer and encourage applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Job function
* Education and Training
Industries
* Higher Education
#J-18808-Ljbffr