As a business analyst you will be responsible for the day-to-day support of the project, reviewing the functional and non-functional requirements, mapping solutions and keeping the project on track.
What you’ll be doing:
* Act as a bridge between clients and internal SMEs to ensure clarity and alignment on remediation workflows.
* Lead requirements gathering, including detailed business process mapping across complaints, DCA remediation, and finance workflows.
* Facilitate workshops with client stakeholders to understand current-state processes, data structures, and end-client needs.
* Translate business requirements into clear functional specifications for both workflow and data elements.
* Support the creation and presentation of remediation treatment options to end clients, ensuring these are understood, risk‑assessed, and aligned with regulatory expectations.
* Work closely with the implementation consultant to ensure all requirements are captured and ready for configuration in the managed service workflow solution.
* Conduct gap analysis between current and target operational states.
* Validate solution designs, process flows, SLAs, and decision rules before client sign‑off.
* Support UAT planning and execution, including test case development, defect triage, and stakeholder walkthroughs.
* Ensure clients are fully prepared for go‑live, including readiness across data, operational processes, comms, controls, and staff training needs.
* Produce high-quality documentation: BRDs, user journeys, decision matrices, data definitions, and risk/issue logs.
What we’d like to see from your application:
* Strong BA experience within motor finance, consumer credit, or related regulated financial services.
* Experience working on DCA remediation, complaint remediation, or redress/treatment modelling.
* Exceptional stakeholder management across multiple organisations.
* Ability to present complex remediation treatments to senior client stakeholders with clarity and confidence.
* Proven background working with workflow systems, case management tools, or managed service operational models.
* Skilled in process mapping (e.g., BPMN), requirements elicitation, and functional documentation.
* Comfortable working remotely and managing multiple client interactions daily.
* Ability to quickly understand data structures, extracts, and MI relevant to complaint/remediation processes.
Core hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm
Location: Remote.
Training: 2 – 3 weeks