Network Operations Specialist (Previous Relevant Experience is Required), Northampton
Client: Telent
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
Join our Engineering Team at Telent, where you'll be empowered to innovate and develop common solutions. Work closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical tasks to ensure the nation's critical infrastructure remains connected and protected 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, assisting in incident resolution in accordance with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with traffic providers, regional control, and field resources.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.
Who you are:
You should have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
1. Experience with 1st Line diagnostics and incident resolution.
2. Excellent communication skills and ability to liaise with people at all levels.
3. Good understanding of Microsoft Office packages.
What we offer:
A career at Telent offers opportunities across various sectors, roles, technologies, and clients, enabling you to develop new skills and make an impact. We value diversity and strive to create an inclusive environment where everyone can thrive.
The additional benefits with this role:
* 34 days holiday, including public holidays, with options to buy or sell days annually.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, fostering an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we support.
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