Salary: £30,000 - 30,000 per year Requirements: Experience in providing 1st and 2nd line IT support through various channels including face-to-face, phone, email, text, chat, and video. Excellent verbal and written communication skills. Strong organizational skills and a demonstrated enthusiasm for duties. Ability to manage issues and questions through a ticketing portal, updating clients promptly and following tickets through to resolution. Experience in troubleshooting hardware including cloud servers, desktops, laptops, and network equipment. High level of personal organization with the ability to plan and prioritize work. Experience with Microsoft applications such as Microsoft Dynamics CRM. Responsibilities: Ensure every colleague has the necessary tools, systems, and support to deliver impactful work. Maintain a smooth and stable IT service across all locations and collaborate closely with third-party providers. Resolve technical issues for frontline workers, manage system access, and ensure high security standards. Travel across London to set up IT equipment in new locations. Engage in project delivery and system implementations, including launching contracts for internet and telephone services and integrating innovative solutions. Utilize knowledge of Office 365 security, cloud management, and IT support best practices to enhance our operations. Technologies: Cloud CRM Hardware Support Network Office 365 Security AI More: We are Single Homeless Project, a London-wide charity dedicated to creating a society where everyone has a place to call home and the chance to live a fulfilling life. We support single Londoners to prevent homelessness, provide accommodation, promote wellbeing, and advocate for change. Our mission impacts the lives of 12,000 individuals each year across all 32 boroughs of London. As our IT Helpdesk Officer, you will be at the center of transforming our technology to support our teams effectively. This role offers variety and the chance to make a real difference, enabling us to change lives through our services. We believe in developing our staff, offering a comprehensive benefits package including salary increases after a probation period, flexible working hours, generous annual leave, a contributory pension scheme, and a health cash plan. Join us at Single Homeless Project and play a pivotal role in our mission to support those in need. last updated 14 week of 2026