We are looking for an IT Specialist for our Head Office in London. As an IT Specialist, you will support the management of the IT department and maintenance of the IT infrastructure in Northern Europe.
Responsibilities
* Participation in the planning of IT projects in cooperation with the different departments.
* Support for IT requests in the head office of Northern Europe, as well as control of the IT ticketing system.
* Support for IT hardware and custom software.
* Administration and monitoring of hardware, software and peripherals.
* Technical support for various software applications and hardware systems.
* Installation, troubleshooting and operation of PCs, peripherals and mobile devices in the stores and head office.
* Ensuring compliance with group guidelines for all IT systems.
* Creating documentation and conducting user training.
Qualifications
* Completed training as an IT specialist; studies in IT management, computer science or information management.
* Preferably experience gained from a retail organisation.
* Contact skills, communication skills and the ability to train users.
* Experience with remote analysis and troubleshooting.
* Profound knowledge of Microsoft Office applications and XStore.
* Extensive expertise in hardware and the operation of clients in network environments.
* Reliable, independent and systematic way of working.
* Willingness to travel and flexibility.
* Basic knowledge of SAP (end-user support) is desirable.
EEO statement: Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
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