Area Support Manager
Location: Field-based
Salary: Up to £58,000 depending on experience
Benefits: £5,549 Car Allowance, 10% bonus, pension, holidays, plus many more
Call-Out: 1 week in 4 on call, supporting from home
Are you an experienced people leader who thrives in fast‑moving, customer‑focused environments?
Do you excel at building strong stakeholder relationships and driving high service standards?
We're looking for an Area Support Manager to play a key role in delivering exceptional operational performance across our region. If you're passionate about service excellence, motivating teams, and making a real impact, this could be the perfect opportunity.
As an Area Support Manager, you'll support the Head of Operations in the day‑to‑day running of the region, ensuring we deliver a responsive, efficient, and high‑quality service to our customers.
You'll lead and develop a team of Engineers and Technicians, plan and manage workload across the year, and ensure that KPIs, SLAs, and operational standards are consistently achieved.
This is a hands‑on leadership role in a 24/7 customer environment - no two days will be the same!
Other responsibilities include;
* Develop and deliver action plans to meet regional and operational objectives
* Prioritise workload and ensure BAU, customer commitments, and continuous improvement activities are delivered
* Build strong, positive relationships with customers and understand their needs
* Manage escalations quickly and effectively
* Support delivery against KPIs/SLA targets
* Analyse and report data to identify trends and improvements
* Lead, coach and motivate engineering and technician teams
* Ensure effective resource planning across operational hours
* Drive people processes including performance, development, and succession planning
* Oversee budgets and support P&L management
* Conduct site audits and ensure full compliance with company and customer processes
* Support new business development and mobilisation activities
* Work collaboratively with FM and wider operational teams to achieve seamless service delivery
Qualifications
* Proven management experience within a fast-paced, customer-facing environment
* Strong background in delivering exceptional service in a 24/7 operation
* Excellent stakeholder management and communication skills
* Ability to prioritise and delegate a complex workload
* Confident in driving KPIs, objectives and continuous improvement
* Financial awareness with experience managing budgets
* Strong problem-solving capability and commercial thinking
* Skilled in implementing people processes
* Advanced IT skills (Microsoft Office essential)
* Technical or contract management experience is beneficial, but not essential
Additional Requirements
* Full UK driving licence
* Flexibility to support a 24/7 operational environment
* Participation in an on‑call rota for business continuity
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