M&E Operational Planner
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Location: Leatherhead
Hours: 37.5 hours a week / Monday-Friday
Salary: £30,751.00 + benefits including free parking
The Role
We are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.
You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance.
Key Responsibilities
Planning & Scheduling
Allocate and schedule daily work orders based on priority and availability
Balance engineer workloads (12+ jobs per day per engineer)
Review completed jobs and arrange return visits where needed
Proactively manage risks to SLAsResource Coordination
Monitor engineer availability and identify capacity gaps
Escalate concerns to Field Operations Managers (FOMs)
Adjust schedules in response to operational needsCommunication & Stakeholder Liaison
Liaise with engineers, FOMs and internal teams
Resolve scheduling conflicts and competing priorities
Communicate appointment changes or delays to tenants professionallyPerformance & Systems
Track engineer progress throughout the day
Maintain accurate records in Business Central (BC)
Identify opportunities to improve planning processesFor this role you will need:
Experience planning workloads in high-volume operational environments
Ability to manage competing priorities under pressure
Strong organisational and problem-solving skills
Excellent communication skills
Experience using CRM or workforce management systems
High attention to detail
GCSEs (or equivalent) in English and Maths
Planning or operations qualification
First Aid, Fire Warden or Display Screen training
Experience in process improvement or trend analysis What Success Looks Like
SLAs are protected through proactive planning
Operational risks are identified early and managed effectively
Engineers and managers trust your judgement
Planning processes continuously improve
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. xxuwjjq
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.