Harris Hill is seeking an Individual Giving Assistant, to support a mental health charity, for 1 months, then week by week beyond that, to support the charity on a part time basis.
The client is looking for someone to work 3.5-4 hours per day, ideally 09:30 -1pm, with 2 days in the office, but may be flexible.
Requirements for IG Assistant
Starting as soon as possible
Times of cover required: approximately 3.5-4 hours per day, or similar/equivalent
Location: Hybrid, remote working with 2 days a week in London office
Responsibilities:
Answering the phone line, including handling enquiries, complaints, and taking/cancelling donations over the phone
Responding to queries sent to the Supporter Care inbox
Donation processing for postal donations
Dealing with incoming post for individual giving
Digital and postal fulfilment
Thanking for supporter donations
Adding any relevant information to our CRM following supporter interactions
Other administrative tasks to support the team such as invoice processing, copy editing/proof reading, payroll giving data imports
If you are available and interested, please apply for further details.