Key responsibilities include: Provide second and third line support of the disclosure systems Identify and execute improvements to and monitoring of system stability & data quality Support the delivery of key areas of core disclosure processes and that the systems and processes meet quality and customer service standards. Support testing of processes and disclosure systems. Support the user journeys, customer experience and business requirements needed to deliver customer and business outcomes in the Disclosure domain Support changes and improvements to technology working with internal or external delivery teams Support the training and documentation of clients core disclosure processes and systems involving the wider teams as appropriate Support the Disclosure teams to utilise and optimise technology capabilities to deliver their business outcomes In order to carry out these responsibilities you will acquire deep knowledge of the Disclosure systems and processes The precise description and nature of your job may be varied from time to time, and you may be required to carry out other duties as necessary to meet business needs. You will have the following skills and experience: Requirements Essential criteria: Bachelor’s or master's degree, or equivalent, in a relevant field. At least 1 years of relevant experience in related business operations, digital transformation, or IT delivery Ability to translate internal and external customer needs into business requirements and technology/data capabilities Very high attention to detail and with an analytical approach to problem solving Demonstrable experience of excellent time management, organisational and prioritisation skills. Demonstrable ability to be flexible in both process and problem solving. The ability to work under pressure to meet challenging deadlines. A positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards Excellent skills in Microsoft Excel, Word, Outlook, PowerPoint, Visio, Azure DevOps, Dynamics365 Excellent writing, verbal and presentation skills in English