Join the dynamic team at SILVA BROTHERS AUTOS as a Call Center Specialist, where your communication skills and customer service expertise will shine. As an integral part of our customer support team, you will be the first point of contact for our valued clients, assisting them with inquiries, scheduling appointments, and providing exceptional service to ensure their automotive needs are met. Our ideal candidate is someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering a top-notch customer experience. You will have the opportunity to work with a supportive team committed to excellence and continuous improvement. If you are ready to contribute to a company with a strong reputation in the automotive industry and are eager to develop your career, SILVA BROTHERS AUTOS offers the perfect platform to grow and succeed.
Tasks
* Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries and scheduling appointments.
* Maintain detailed and accurate records of customer interactions in the company's database.
* Collaborate with the sales and service teams to ensure seamless communication and resolution of customer issues.
* Provide information about products, services, and promotions to customers, enhancing their overall experience.
* Assist in resolving customer complaints by identifying problems and providing appropriate solutions or alternatives.
Requirements
* High school diploma or equivalent; additional education or call center training is a plus.
* Excellent communication skills, both verbal and written, with a focus on customer service.
* Ability to handle high call volumes efficiently while maintaining a positive attitude.
* Proficient in using computer systems and software applications, including CRM platforms.
* Strong problem-solving skills and the ability to work independently as well as part of a team.
Join SILVA BROTHERS AUTOS as a Call Center Specialist to enhance customer experiences. Thrive in a dynamic environment with growth opportunities. Apply now to drive your career forward