Summary
Working in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors.
The Hours: 37.5 per week, average shift 9.a.m – 5.p.m working weekends on a rota basis
The Salary: £28,000per annum
Duration: Permanent
What it's like to work here
To find out more about what it’s like to work within “Retail” at the National Trust,
What you'll be doing
With your love of leading people and ambition to deliver beyond expectation, your role will be to assist the Retail Manager lead and co-ordinate the retail team to deliver a beloved and unique retail experience at Chartwell and Emmetts Garden
Through supervising and motivating staff and volunteers, you’ll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out, with the money that is invested at our property. You will be comfortable stepping up to take full responsibility of the shop to cover the Retail Manager’s holidays and other absence as and when needed.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
• Enjoy working with and supervising a team and unafraid to give direction and feedback
• Target / Sales driven
• Customer aware and take pride on delivering excellent customer service
• Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places