We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers.
* Standard DBS Check Required
* Specific tasks of the role include, but are not limited to:
* To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to:
* Management of rent and service charge payments and arrears
* Management of voids & lettings to achieve void turnaround
* Tenancy management including nuisance & anti-social
* To resolve queries and complaints from residents in a timely and responsive manner
* To offer advice and support to any customer to help sustain their tenancy
* To promote and support resident engagement activities
* To develop neighbourhood plans and build local partnerships
* To meet with all residents in the area at least twice per year including shared ownership customers.
* To market homes within their area ensuring a waiting list is maintained for all properties
* To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time.
* To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities
Must have housing experience of tenant and social housing
* Knowledge of best practice in one of estate management, income management or tenant support
* Knowledge of housing law and awareness of current housing issues
* Seeks ways to bring improvements in the way that work is done
* Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others
* The post holder will be subject to an enhanced DBS disclosure check and a six‑month probation period
* Customer Services or Housing Qualification required
At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with., With over 2,200 homes across the Black Country and Birmingham, as well as a purpose‑built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.
* Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing‑related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words‑they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well‑being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.
* We have a fantastic opportunity for a generic Housing Officer (known internally as Customer Relations Manager/CRM) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum., 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well‑earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work.
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