️ Role: Director of IT
Reports to: VP of Technology
Team: Technology
Location: Holborn, London
Office Policy: 3 days in person, 2 days at home each week
Contract type: Permanent, full time
Who We Are
As one of the fastest growing companies in the UK, we’ve redefined how a for-profit business makes a meaningful social impact. As the first to scale in the UK and reach profitability, Omaze has also raised over £80 million for charities and created close to 40 millionaires through its life changing house and prize draws. In addition to working with beloved charities such as British Heart Foundation, Comic Relief, Alzheimer’s Research UK, RSPCA, we’ve also partnered with exceptional celebrity ambassadors including Prince William, David Beckham, Brian Cox and more. Omaze is building a business and culture committed to growth and creating significant social impact on a global scale. Head to Omaze.co.uk to learn more about our mission.
Why You’ll Love Working At Omaze
* Growth: Omaze is one of the fastest-growing companies in the world.
* Impact: Join a team of world changers dedicated to creating a ripple effect of good.
* Pioneering: Be part of something no one has done before.
* Culture: We work hard, grow together, and spread joy along the way.
About The Role
As Director of IT, you will lead the development and execution of Omaze’s IT strategy, ensuring seamless operations, secure infrastructure, and world-class user experiences for our employees across the globe. This is both a strategic and hands-on leadership role focused on building a scalable, reliable, and secure IT foundation in support of our ambitious growth and evolving hybrid workforce. You will oversee infrastructure, service delivery, security alignment, enterprise tools, and collaboration technology, as well as lead automation efforts, vendor management, and team development.
What You’ll Be Doing
* Technology Strategy & Execution
* Define and execute Omaze’s IT roadmap in alignment with business goals, growth plans, and security needs.
* Lead cross-functional initiatives that improve internal systems performance, user experience, and cost-effectiveness.
* Partner with Engineering, Security, and Operations to ensure IT initiatives support scalable architecture and innovation.
* Service Delivery & Support
* Manage global IT operations, including helpdesk, endpoint management, access provisioning, and internal tools support.
* Design and implement frictionless support experiences by leveraging automation, AI, and data-driven service improvements.
* Ensure high uptime and performance for core productivity tools (Google Workspace, Slack, Monday.com, etc.) and business platforms.
* Infrastructure & Systems Management
* Oversee the IT infrastructure stack, including device management, collaboration tools, SaaS applications, and identity management platforms.
* Lead lifecycle management for hardware and software assets, including ownership of procurement, renewals, vendor relationships, budgeting, and decommissioning for all technology tools and services used across the business.
* Ensure operational excellence across AV/VC systems, hybrid meeting environments, and IT readiness for internal events.
* Security & Compliance
* Collaborate with internal stakeholders & third party partners to enforce IT controls, support compliance initiatives, and maintain secure access policies.
* Champion best practices in data protection, endpoint security hygiene, and device hardening.
* Manage identity, access, and configuration policies using tools such as Jamf, Intune, and other relevant platforms.
* Leadership & Team Development
* Build and lead a high-performing IT team with a focus on customer-centricity, technical excellence, and scalable operations.
* Develop career paths, succession plans, and coaching for team members across geographies and disciplines.
* Foster a culture of inclusion, transparency, agility, and innovation within the technology organization.
* About You
* Proven experience leading IT in a high-growth, hybrid or remote-first company: preferably in a SaaS, tech, or consumer-driven organization.
* Expertise in managing IT infrastructure, cloud-native environments, collaboration tools, and enterprise SaaS platforms.
* Deep familiarity with ITSM principles, asset lifecycle management, and service delivery frameworks (e.g., ITIL).
* Hands-on knowledge of identity and access management, endpoint management, and device security platforms.
* Strong vendor management skills, including contract negotiation, performance oversight, and licensing optimization.
* Excellent communication and leadership skills, with the ability to work across technical and non-technical teams with clarity and empathy.
* Not sure you meet the requirements? Apply anyway, we love talking to amazing people.
We actively seek out diversity of thought and experience to drive innovation. We welcome all backgrounds, identities, and perspectives and work hard to ensure that every Omaze employee can bring their authentic self to work at all times.
What’s In It For You
* Generous stock options scheme
* 30 days annual leave PLUS Bank Holidays
* Annual office closure between Christmas Day and New Year’s Day
* Private medical and dental insurance
* 9% employer pension contributions, when you contribute at least 2%
* £1,200 learning and development budget each year to use on training courses, conferences and professional memberships
* Personal equipment budget to work from home
* Enhanced family leave policies
* Life assurance of 4x your salary
* Our hiring process
Our hiring process may vary between roles, particularly for technical roles where we may incorporate a technical skills/based interview, but as standard you’ll have:
* Screening call with one of our in-house Talent Leads
* First stage interview with the Hiring Manager
* On-site second stage interview with key stakeholders - this could be other managers, peers or Senior team members.
* Final stage interview with one of our Execs.
* On average, our hiring process takes around 2-3 weeks after your initial screening call.
We hire on a rolling basis, so we’ll close the role when we either a) have enough applications to process or b) have hired someone exceptional to fill the position. You’ll hear from us throughout the process, but if you’ve got any questions, please reach out to us at talent@omaze.com. #J-18808-Ljbffr