Job Responsibilities:
1. Clean and maintain all main resort areas including bar, events hall, washrooms, and reception building to a high standard.
2. Maintain good timekeeping, ensuring organization and preparedness for each shift.
3. Provide recommendations for improving customer service where appropriate.
4. Collect daily arrival and departure lists from the lodge administrator, prioritizing lodge cleaning accordingly.
5. Check daily which lodges are arriving or departing and adjust the cleaning plan accordingly.
6. Create individual laundry bags for lodges containing all bedding and towels needed.
7. Report any issues with laundry stock, such as rejects, to the head housekeeper.
8. Ensure all heating is turned down to the set level after lodges are vacated.
9. Ensure all lodges are cleaned to a high standard for guests.
10. Verify that all equipment used is in sound working order.
11. Ensure all Z beds and cots are in good condition and properly made up in lodges as requested.
12. Maintain sufficient stock of guest supplies in each lodge, such as toilet roll and hand wash.
13. Check inventory in lodges and report shortages to the lodge office.
14. Ensure all windows and front doors are locked immediately after lodges are vacated.
15. Set basic lighting and heating for lodge arrivals.
16. Hand all lost property to the lodge office promptly for return to guests.
17. Service lodges staying 7 or more nights on or before the 7th night.
Managing Relationships:
1. Develop and maintain relationships with all departments to ensure effective communication and understanding of customer expectations.
2. Establish and maintain good customer relationships at all levels.
3. Act as an ambassador for the company at all times.
4. Understand the business structure to appreciate different requirements and act diplomatically to achieve optimal outcomes.
5. Address cleaning complaints promptly and professionally.
6. Be flexible and assist with other duties as needed.
Health and Safety:
1. Report maintenance issues, such as faults and damages, to the lodge office for prompt action.
2. Advise on safety aspects related to equipment and work systems.
3. Store and use hazardous cleaning materials safely.
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