This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP).
MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company!
This role is based full-time at a leading independent school in Beulah Hill, London (SE19).
Role Profile:
Job title: Lead IT Support Engineer
Reports to: Service Manager
Hours: 37.5 hours per week, 8:00–16:00 with 30 minutes unpaid lunch
Salary: £37,500 per annum
Lead IT Support Engineer - Job Purpose
Manage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively.
What You’ll Be Doing Day-to-Day
* Ensure all IT services (local and remote) and devices necessary for the day-to-day running of the school are available and in good working order.
* Ensure all IT users have secure and appropriate access to IT systems.
* Ensure all data is backed up to the school’s requirements.
* Ensure the safe use of IT by students.
* Proactively maintain the school’s IT network, troubleshooting technical issues and implementing effective fixes.
* Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority.
* Escalate technical problems to third parties when required, always seeking a quick and permanent resolution.
* Oversee the development, installation, configuration, security, and administration of users and devices.
* Update the school’s IT asset register and documentation for all IT systems.
* Carry out routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching and learning.
* Monitor IT systems and the network for viruses, malfunctions, and errors.
* Work closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
Personal Attributes
* Excellent written and verbal communication skills
* Excellent interpersonal skills
* Problem-solving ability
* Confident working autonomously
* Attention to detail
* Ability to prioritise in a busy working environment
Lead IT Support Engineer – Qualifications & Experience
Essential:
* 3+ years in an IT support environment, 1+ year in a senior role
* Excellent knowledge of desktop operating systems (Windows, Mac OSX)
* Microsoft systems administration experience (Windows Server, 365, Azure, Intune, Entra ID)
* Good networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless)
* Good knowledge of Microsoft applications
Desirable:
* Relevant IT certifications
* Educational MIS systems experience (e.g. SIMS)
* Experience supporting services in the cloud (SaaS)
* Previous experience working in a school
* Web & email security in relation to child safeguarding